Client Success Facilitator

2 weeks ago


Fatih, Istanbul, Turkey Cylana Full time

Cylana Job Summary

We are seeking a Business Solution Specialist to join our team. The ideal candidate will have excellent communication skills and experience in customer-facing roles. As a Business Solution Specialist, you will play a key role in ensuring our clients achieve maximum value from our products and services.

Key Responsibilities

  1. Develop and maintain strong relationships with customers to guarantee their success with Cylana's solutions.
  2. Provide timely and effective support to resolve client queries.
  3. Facilitate customer adoption and onboarding processes.
  4. Collaborate with internal teams to enhance the customer experience.
  5. Identify opportunities for service expansion and upselling.
  6. Collect customer feedback to drive product improvements.

Requirements

  1. Excellent English language skills.
  2. Proven experience in customer success, technical support, or software sales.
  3. Strong analytical skills and a customer-centric approach.
  4. Ability to work independently and manage multiple accounts efficiently.
  5. Familiarity with CRM tools and customer engagement platforms is beneficial.

What We Offer

  1. Flexible working hours (part-time or full-time options available).
  2. Remote-friendly work environment.
  3. Opportunity to work with a rapidly growing tech company.
  4. Professional growth and development opportunities.


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