Client Success Manager

1 week ago

Fatih, Istanbul, Turkey Aleph Group Full time

Genart Media is an international media sales house specialized in finding the most advanced advertising solutions for over 1500 global and local brands. It exclusively partners with leading digital platforms in the market such as X, Criteo, LetGo, and TagOn.

Established in 2009, Genart Media has been part of the Aleph Group since 2021. As a part of Aleph's dynamic network of global digital experts and technology-focused solutions, Genart enables advertisers to engage with consumers more effectively, thus contributing to the growth of the digital ecosystem.

Are you a driven media person with a passion for digital marketing? Are you excited about working in a supportive and dynamic international team that rewards outstanding performance?

We are seeking a highly skilled and dynamic Client Success Manager to join our team in Istanbul, Turkey. As a Client Success Manager, you will be responsible for developing media strategies, optimizing account performance, and collaborating with advertisers to enhance brand visibility and drive successful advertising campaigns. Your role will require you to effectively communicate with clients, understand their goals, and provide strategic recommendations to maximize their advertising success.

What you'll do:
  • Participate in strategic planning with sales to grow or generate new business opportunities.
  • Act as a consultant for top key accounts.
  • Act as the main POC for clients to deliver campaign management and reporting in time, provide actionable insight to clients and sales with quantitative and qualitative analysis on campaign performance drivers (products, budget, costs, and creatives efficiency metrics against defined KPIs) and delivery.
  • Optimize accounts to increase spend and on the reservation side, manage the project to success.
  • Drive education on products, company updates, and share company best practices as relevant to client or agencies' business.
  • Work and collaborate with a diverse group of internal cross-functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
  • Maximize ROI for brand campaigns through optimization and up-sell recommendations supported by client-facing reports.
  • Organize & manage account information, assets & data, and reports.
  • Keep accurate record of all pending and active campaign plans, assist to maintain campaign schedule and availability of ad placements.
What you need for this role:
  • 2+ years of experience in similar sales roles especially within ad-tech, performance agencies, and mobile advertising companies.
  • A relevant and active network within the digital media industry.
  • Ability to find growth opportunities within your accounts by adding value.
  • Strong understanding of key digital performance metrics and principles.
  • Experience in working with clients from various verticals.
  • Ability to perform autonomously and manage relationships with clients.
  • Compliance with working within revenue targets and ensuring client satisfaction.
  • Excellent communication skills in English.
What will make us really love you:
  • You have an eye for detail.
  • You maintain a balance of being a true team player as well as having a competitive edge and a positive attitude.
  • You are coachable and have proven ability to take and implement feedback.
  • You are a proven top performer in your work experience.
What you'll love about us:
  • We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
  • Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world.
  • Learn from the best: Our state-of-the-art workshops guarantee the latest insights into digital advertising.

As a forward-thinking organization, we are constantly evolving and exploring new horizons. We're on a mission to extend the reach of advertisers and partners to more corners of the world and to amplify their success.

We embrace change as an opportunity to learn, innovate, and grow. Our curiosity and resilience allow us to adapt to new challenges and seize new opportunities with confidence.

Together, we can unlock and drive economic growth and power the digital ecosystem.

Have we sparked your interest? Then apply now and start a new journey with us

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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