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Senior Customer Experience Manager

2 weeks ago

Fatih, Istanbul, Turkey Insider Full time

At Insider, a B2B SaaS company driving growth for clients worldwide, we're seeking a seasoned professional to oversee our relationship with partners. This pivotal role involves monitoring, facilitating, and consulting with the partner throughout the adoption process of our technology.

About Us

We're Insider, an AI-native platform for Customer Experience and Marketing. Our mission is to empower marketers with a single platform to deliver unique experiences, drive profitable growth, and unleash peak productivity and efficiency. With unicorn status achieved, we've secured backing from top investors and are trusted by 1200+ brands across Fortune 500 companies.

In this role, you'll establish a trusted adviser relationship to ensure our partner's satisfaction with our technology. Proactive monitoring and timely insights will be key to your success. You'll collaborate with internal teams to enhance partner outcomes and technology performance, design chatbots to meet their needs, and prioritize escalated issues resolution.

What We Expect
  • A bachelor's degree and minimum 4 years of customer-oriented experience, preferably in SaaS.
  • Exceptional collaboration, communication, and presentation skills, along with tech-savviness.
  • The ability to juggle multiple tasks, analyze data, and work in a fast-paced startup environment.
  • Native Turkish speaker with advanced English skills, background in copywriting, or understanding of chatbots a plus.
Why Join Us
  • An international, diverse, and inclusive work environment shaping the future of customer experiences.
  • Opportunity to be part of different side projects based on interests.
  • Access to hard and soft skill training, online courses, and platforms like LinkedIn Learning.
  • Inclusive Private Health Insurance, Smart Work Model benefits, and more.

We provide equal opportunity and welcome individuals from all backgrounds without discrimination.