Technical Quality Manager

3 days ago


Fatih, Istanbul, Turkey SAP SE Full time

At SAP, we empower our customers to achieve their goals through strategic partnerships. Our company culture is built on collaboration, innovation, and a shared passion for delivering exceptional results.

SAP Premium Engagements – namely SAP MaxAttention and SAP ActiveAttention - offer bespoke solutions for our largest/strategic customers. For the delivery of these engagements, SAP seeks a Technical Quality Manager (TQM) to serve as a trusted advisor, focusing on the customer's business and technical environment.

The TQM will work closely with the customer to develop the engagement strategy, oversee its execution, communicate outcomes, and act as a strategic advisor for the IT roadmap with SAP. This role involves maintaining the PE service plan, managing service delivery end-to-end, and conducting quarterly steering meetings with the customer.

To succeed in this position, the TQM must demonstrate a deep understanding of the:

  • Customer's strategy and requirements
  • Customer's solution landscape
  • Customer's business processes
  • Customer's industry

This includes developing and maintaining strong customer relationships, providing unbiased guidance, and empowering the customer team. The TQM will analyze and understand customer situations/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.

The TQM will setup, govern the Engagement and plan/coordinate/monitor/support Premium Engagement services based on the customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams.

This role also involves managing engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery.



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