
Operations Manager Lead
3 days ago
QIMA is a leading provider of quality control and compliance solutions for the consumer goods industry. We are seeking an experienced Operations Manager to lead our Consumer Goods Inspection business in EU and Turkey.
The successful candidate will be responsible for supervising a team of internal quality inspectors and external partners, overseeing their performance through Key Performance Indicators (KPIs), and implementing processes to improve standards and service levels.
This role requires strong leadership skills, technical expertise in quality management, and experience in team management. The ideal candidate will have a Master's Degree in Engineering or a related field and at least 2 years of experience in a similar role.
Main Responsibilities:
- Supervise and train a team of 200+ internal quality inspectors and external partners
- Oversight of KPIs to ensure high-quality services
- Implement process improvements to enhance standards and service levels
- Represent QIMA during meetings with customers to support sales development
- Lead claim investigations and implement corrective action plans
Required Skills and Qualifications:
- Master's Degree in Engineering or a related field
- Strong experience in quality or production management
- Minimum 2 years of experience in team management
- Passion for data analysis and performance tracking
- Excellent written and spoken English communication skills
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and multicultural work environment
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