Client Onboarding Expert

3 days ago


Fatih, Istanbul, Turkey flexigo Full time

We're on a mission to transform the way people move around the world. As a Client Onboarding Expert at flexigo, you'll play a critical role in ensuring our customers receive exceptional support and guidance throughout the onboarding process.

About the Role:
  • You'll work closely with our sales and operations teams to deliver personalized onboarding experiences that meet client needs.
  • Through clear communication and meticulous planning, you'll ensure a seamless transition to production and set clients up for long-term success.

Key Responsibilities:

  • Develop and execute comprehensive onboarding plans for new clients.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Provide ongoing support and guidance to clients throughout the onboarding process.
  • Monitor client satisfaction and provide actionable insights to inform future improvements.

We're looking for a detail-oriented professional with a passion for customer service and a talent for building strong relationships. If you're eager to make a meaningful impact in the shared mobility space, we'd love to hear from you.

Required Skills:

  • Bachelor degree in Engineering, Business Administration, Economics, Finance or related departments from a reputable university.
  • Minimum 2 years experience in customer facing technical positions like presales engineer, customer support engineer or similar in the field of software solutions and services.
  • Strong problem solving and analytical skills.
  • Experienced in technical requirement analysis.


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