Customer Onboarding Expert

2 days ago


Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full time

As a Customer Support Specialist at Exely, you will play a crucial role in ensuring that our hoteliers receive the best possible support. You will be responsible for providing personalized guidance, responding to queries, and escalating feedback to the relevant department.

About Exely
  • We are a global IT company specializing in online solutions and websites for the hotel industry.
  • Our mission is to help hoteliers increase their direct sales and automate operations.

Key Responsibilities:

  • Guide hoteliers on navigating the Exely Solutions effectively.
  • Offer strong and timely support by addressing hoteliers' queries through calls and emails.
  • Manage hoteliers' feedback and escalate it to the relevant department.
  • Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.
Requirements
  • Based in Istanbul, Turkey.
  • Minimum of one year in customer service, preferably within an IT company or call center.
  • Proficient in Turkish as a native language, and advanced level of English.
  • Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous.
  • Excellent communication skills and willingness to work in a team.
  • Analytical mindset with the ability to make data-driven decisions.
  • Skills for solving work tasks and optimizing processes.
  • Results-oriented approach and ability to work in a dynamic environment.
  • Proficient in using CRM and computer software.
  • Knowledge of ticket and helpdesk systems would be advantageous.
Benefits
  • Competitive salary based on experience.
  • Fully remote work with the possibility to go on business trips.
  • Bonuses based on your KPI after 02 months of probation.
  • Health insurance, meal card, and necessary work equipment (laptop and headset) provided after the probation period.
  • Start-up environment fast-paced and constantly growing, with full support from our established international team.
  • You will have a dedicated manager, with onboarding and constant support.
  • English Speaking Club with native teachers and colleagues from all over the world.
  • Online & Offline camps, workshops, and gatherings.
  • Network with international colleagues through the Random Coffee Program.


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