Operations and Customer Service Leader

1 day ago


Fatih, Istanbul, Turkey Kraft Heinz Company Full time
About the Opportunity

We have an excellent opportunity available for a Service Excellence Manager to make a difference at Kraft Heinz Turkey. This role lies within the S&OP team and is based in our Akmerkez Office.

You'll be working in a high-performing team, alongside peers always trying to reach the next level. You'll be reporting to the Head of S&OP and Logistics. The customer service role is to be a trusted point of contact for operational topics and build strong collaborative relationships between Heinz SC Team and Heinz Customers.

Key responsibilities include:

  • Understanding Customers' and Business Needs: Dealing with customer queries (price enquiries, tracking of orders etc.), driving service excellence through customer service team in order to meet or exceed customer service expectations.
  • On Time Full Delivery (OTIF): Focus on each and every order. Good communication with logistics responsible, demand planner and customers to secure availability of products as aligned on SNOP Meetings.

The ideal candidate will have a Bachelor's or Master's degree from a reputable university, 3+ years of experience in S&OP, and fluent English skills. Knowledge of SAP, Excel, and analytical thinking capabilities are also required.



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