Senior PMO Manager – E-commerce

7 days ago


Fatih, Istanbul, Turkey Cresco Human Resources Management & Consultancy Ltd. Full time

Senior PMO Manager – E-commerce

Cresco Human Resources Management & Consultancy Ltd. is seeking a highly skilled and experienced professional to join our team as a Senior PMO Manager – E-commerce. As a key member of our partnership management team, you will play a critical role in driving business growth, revenue, and customer satisfaction through effective project management, process optimization, and strategic partnerships.

About the Role

This challenging and rewarding role demands a seasoned professional with extensive experience in project management, process optimization, and partnership management within the technology or e-commerce sector. You will lead cross-functional teams, develop strategic relationships, and drive business growth through effective project management and process optimization.

Responsibilities

  • Develop and execute strategic plans to drive e-commerce growth, revenue, and customer satisfaction through effective project management, process optimization, and strategic partnerships.
  • Lead cross-functional teams to deliver projects, initiatives, and programs that drive business success, including partnership development, customer onboarding, and process optimization.
  • Build and maintain strong relationships with partners, customers, and internal stakeholders to ensure seamless communication and collaboration, resulting in higher customer satisfaction and retention.
  • Collaborate with the partnership management team to develop and implement processes, procedures, and policies that drive efficiency, effectiveness, and customer satisfaction.
  • Provide thought leadership and expert guidance on e-commerce strategy, operations, and technology to drive business growth and innovation, staying up-to-date with industry trends, best practices, and emerging technologies.

Requirements

  • Minimum 5+ years of experience in e-commerce project management, process optimization, or a related field.
  • Proven experience in team management, strategic decision-making, and driving business growth and revenue.
  • Strong understanding of e-commerce ecosystems, technology-driven partner management, and SaaS, integrations, and technology-driven business solutions.
  • Excellent communication, interpersonal, and leadership skills, with a proven track record of building strong relationships with partners, customers, and internal stakeholders.
  • PMP certification is preferred, demonstrating expertise in project management and process optimization.
  • Hands-on experience in partner relationship management and process optimization, with a focus on delivering exceptional customer experiences.
  • Experience working in a fast-paced, technology-driven environment, with adaptability and flexibility to navigate changing business needs.


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