Client Success Manager

3 days ago


Fatih, Istanbul, Turkey Cepres GmbH Full time

Cepres GmbH is seeking a highly skilled and experienced Senior Client Associate to join our team. The successful candidate will be responsible for managing and controlling client project scope to ensure all Service Level Agreements (SLAs) are met.

About the Role:
  • This is an exciting opportunity to work with a leading provider of innovative solutions for the private equity industry.
  • You will be working closely with internal stakeholders to ensure client expectations are met and following up as needed.
  • The ideal candidate will have prior experience in a customer-facing role and excellent communication and presentation skills.
  • You will be responsible for guiding and supporting clients in private market research projects, delivering valuable insights.
  • The successful candidate will have a Bachelor's or Master's degree in Finance, Economics, Accounting, Mathematics, or a related field.
Responsibilities:
  1. Develop and maintain strong relationships with clients to ensure their needs are met.
  2. Act as a trusted advocate for clients, ensuring internal teams provide timely and accurate service.
  3. Liaise with internal stakeholders to ensure client expectations are met and follow up as needed.
  4. Work with data sourcing teams to deliver high-quality data to clients on time.
  5. Provide exceptional support to clients through various channels, including online, phone, and in-person interactions.


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