
Customer Service Director High-End Establishments
3 days ago
The Peninsula Istanbul is situated along the dazzling Bosphorus waterfront in the historic district of Karaköy.
The hotel provides a range of amenities and services, including a luxurious spa and fine dining options.
Key Responsibilities
- Exceeds guest expectations with service and manages guest feedback, in keeping The Peninsula Service Principles.
- Intricates knowledge of Rooms configuration/features and of the culinary offerings.
- Ensures that the team is building the foundation - understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way.
- Is responsible for monthly analysis and presentation of the departmental expenses and revenue generation.
- Directs the functions, administration, and leadership of the Guest Communication Centre.
- Hires, develops, motivates, supervises and coaches department employees in maintaining a culture in compliance with mission, vision, values and core principles of HSH.
Requirements
- Minimum of 3 years of experience in a similar position within luxury hotels in Front Office or Reservations Department.
- Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies.
- Excellent communication, time management, organizational skills, highly adaptable with a focus on problem solving.
- Fluent in English language proficiency. Expertise in a second language would be desirable.
-
High-End Womenswear Creative Director
2 days ago
Fatih, Istanbul, Turkey Michael Page Türkiye Full timeAbout the OpportunityWe are excited to offer a unique chance to join our dynamic team as a High-End Womenswear Creative Director. This role offers a chance to work with one of the Middle East's leading retail brands, driving innovation and excellence in high-end womenswear design.About Our ClientOur client is a pioneering retail brand in the Middle East,...
-
Customer Experience Director
7 days ago
Fatih, Istanbul, Turkey TalentWay Consultancy Full timeWe're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyleWe are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position...
-
Customer Service Representative
7 days ago
Fatih, Istanbul, Turkey Wego Chemical Group Full timeCustomer Service Representative - TurkeyJoin to apply for the Customer Service Representative - Turkey role at Wego Chemical Group.Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North...
-
Director of Operations Excellence
7 days ago
Fatih, Istanbul, Turkey Yemeksepeti Full timeJob DescriptionWe are seeking a seasoned Director of Operations Excellence to lead our Account Management team. The ideal candidate will have a proven track record in process design, SOP development, and workflow automation.The Director will be responsible for standardizing operating methods, implementing robust performance frameworks, and optimizing tools...
-
Fatih, Istanbul, Turkey Mastercard Full timeOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Operations Director for Hybrid Environment
7 days ago
Fatih, Istanbul, Turkey Yemeksepeti Full timeKey ResponsibilitiesThe Director of Operations Excellence will be responsible for leading a high-performing Account Management team, fostering ownership and accountability across diverse operations and projects. They will develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.The role...
-
Service Operations Director
23 hours ago
Fatih, Istanbul, Turkey Hewlett Packard Enterprise Full timeHewlett Packard Enterprise is a global leader in edge-to-cloud technology, helping companies connect, protect, analyze, and act on their data and applications. We're seeking a seasoned professional to fill the role of Service Operations Director.This leadership position is responsible for managing a service segment of significant scope and complexity at the...
-
Director of Certification Services
4 days ago
Fatih, Istanbul, Turkey Boyden Full timeAbout the Role:Senior ManagerWe are looking for a Senior Manager to lead our certification services division. The ideal candidate will have a strong background in business development, market expansion, and strategic transformation.Key Responsibilities:Developing Business Strategy: Develop and execute a comprehensive business strategy to drive commercial...
-
Professional English Customer Service Agent
2 days ago
Fatih, Istanbul, Turkey Interstate AC Service Full timeJob DescriptionAs an English Speaking Customer Expert at Teleperformance Turkey, you will be responsible for answering calls coming to our customer experience center in accordance with standards. You will seek customer service specialists who ensure customer satisfaction by providing accurate information and quality service.Your primary duties include...
-
Managing Director
4 days ago
Fatih, Istanbul, Turkey Boyden Full timeManaging Director - Certification ServicesManaging Director – Certification ServicesWe are looking for a Managing Director to lead the country operations for a globally recognized international certification services provider.Reporting directly to the Group Managing Director, the successful candidate will be responsible for shaping the strategic direction,...
-
Warehouse Operations Director
2 days ago
Fatih, Istanbul, Turkey Dinçer Logistics Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Dinçer Logistics.Dinçer Logistics provides logistic solutions ranging from warehousing and storage services to transport, raw material supply to end-user services, and from e-commerce to contract logistics. Among the most renowned logistics operators in Turkey,...
-
Global Customer Service Lead
7 days ago
Fatih, Istanbul, Turkey TalentWay Consultancy Full timeTalentWay Consultancy is seeking a Global Customer Service Lead to join our team in Istanbul. As a senior member of our customer service team, you will be responsible for developing and executing customer service strategies, managing a subordinate team, and building relationships with clients.You will design and implement processes, track KPIs, SLAs, and...
-
Fatih, Istanbul, Turkey Yemeksepeti Full timeJob OverviewWe are seeking a highly skilled Operations Director for Hybrid Environment to lead our Account Management team. The ideal candidate will have a proven track record in process improvement, workflow automation, and change management.The Operations Director will be responsible for developing and implementing strategies to redefine service...
-
Kurdish Language Customer Support
2 days ago
Fatih, Istanbul, Turkey Interstate AC Service Full timeAbout UsWe are Kurdish Language Customer Support specialists who are dedicated to providing exceptional service to our clients. Our team is made up of experienced professionals who are fluent in Sorani Kurdish and English, and who are passionate about delivering outstanding customer service.The ideal candidate will have a strong understanding of customer...
-
Senior Customer Service Agent
23 hours ago
Fatih, Istanbul, Turkey OKX Full timeSenior Agent, Customer Service (English Speaker)At OKX, we're shaping the future of crypto and empowering individuals worldwide. Our mission is to provide secure, reliable, and accessible crypto trading solutions through our exchange and wallet services.We're seeking a skilled Senior Agent to join our customer service team, handling inquiries and issues from...
-
Business Operations Director
6 days ago
Fatih, Istanbul, Turkey Gülermak Heavy Industries Construction & Contracting Co. Inc Full timeJob Title: Business Operations DirectorWe are seeking a highly skilled Business Operations Director to join our team at Gülermak Heavy Industries Construction & Contracting Co. Inc.About the Role:The Business Operations Director will be responsible for overseeing operational processes, supporting sales activities, and ensuring customer satisfaction.Key...
-
Customer Service Specialist
2 days ago
Fatih, Istanbul, Turkey Blockchaineventcentre Full timeCoinTR is a CEX platform that allows users to buy, sell, and trade a wide range of digital assets. Founded in 2022, CoinTR offers a secure and user-friendly platform that enables traders to easily manage their cryptocurrency portfolios. With a commitment to transparency and customer satisfaction, CoinTR has quickly established itself as a trusted player in...
-
Fatih, Istanbul, Turkey Tao Group Hospitality Full timeTao Group Hospitality invites applications for an exceptional General Manager to lead our Hakkasan Istanbul location.As a seasoned executive, you will be responsible for elevating our guest experience, driving business growth, and developing a high-performing team.Main Objectives:Become an integral part of the organization, contributing to strategic...
-
End-to-End Service Delivery Expert
3 days ago
Fatih, Istanbul, Turkey Avature Full timeWe are seeking an experienced Service Delivery Manager to join our team in Turkiye. As a key member of our Service Delivery organization, you will be responsible for managing all aspects of Service Delivery, including commercial and consumer segments.Main Responsibilities:Ensure seamless delivery of services to customers through effective management of the...
-
Managing Director
3 days ago
Fatih, Istanbul, Turkey Boyden Full timeDirect message the job poster from BoydenExecutive Search | Leadership Advisory | People AnalyticsWe are looking for a Managing Director to lead the country operations for a globally recognized manufacturer of advanced industrial drive solutions, serving multiple industries.This role is primarily focused on driving sales growth while ensuring operational...