Senior Program Manager for Account Management

2 days ago


Fatih, Istanbul, Turkey Yemeksepeti Full time
Job Overview

We are seeking a highly skilled Operations Director for Hybrid Environment to lead our Account Management team. The ideal candidate will have a proven track record in process improvement, workflow automation, and change management.

The Operations Director will be responsible for developing and implementing strategies to redefine service excellence, focusing on end-to-end transformation and operational agility. They will leverage digital tools and advanced analytics to optimise workflows, improve service outcomes, and increase customer satisfaction.

About the Team

The Account Management team is responsible for delivering exceptional customer experiences through efficient and effective processes. The team works closely with cross-functional teams to ensure seamless communication and alignment across stakeholders.

What You Will Do
  • Lead a high-performing Account Management team, fostering ownership and accountability across diverse operations and projects.
  • Develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.


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