
Executive Director of Account Management
13 hours ago
Yemeksepeti, part of the Delivery Hero Group, is a leading local delivery platform operating in over 70 countries worldwide. We are seeking an experienced Executive Director to lead our Account Management team and drive transformation/automation of manual tasks to elevate operational excellence.
Key Responsibilities- Define and execute strategic initiatives to drive transformation and automation of manual tasks across Account Management, Account Management Admin.
- Develop and implement standardised operating methods, robust performance frameworks, and optimised tools to achieve strategic business outcomes.
- Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
- Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
- Drive transformation and automation of manual tasks to elevate operational excellence across Account Management, Account Management Admin.
- Standardise operating methods, implement robust performance frameworks, and optimise tools to achieve strategic business outcomes.
- Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
- Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
- Lead, mentor, and inspire a team of Account Management Admins, fostering ownership and accountability across diverse operations and projects.
- Build a culture of excellence and teamwork, encouraging innovation and cross-functional collaboration.
- Set measurable team goals aligned with organisational objectives, ensuring successful delivery of high-impact initiatives.
- Identify growth opportunities for team members and craft development plans to expand their program management expertise.
- Develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
- Introduce automated scalable solutions to enhance service delivery, ensuring consistency across diverse markets while meeting local requirements.
- Leverage digital tools and advanced analytics to optimise workflows, improve service outcomes, and increase customer satisfaction.
- 10+ years in program/account management, operations, or process optimisation, with at least 3–4 years in a leadership role.
- Proven experience in process design and SOP development, with the ability to standardize and scale workflows.
- Expertise in program management tools, frameworks, and methodologies, with a track record of delivering high-impact initiatives.
- Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI.
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