Executive Director of Account Management

13 hours ago


Fatih, Istanbul, Turkey Yemeksepeti Full time

Yemeksepeti, part of the Delivery Hero Group, is a leading local delivery platform operating in over 70 countries worldwide. We are seeking an experienced Executive Director to lead our Account Management team and drive transformation/automation of manual tasks to elevate operational excellence.

Key Responsibilities
  • Define and execute strategic initiatives to drive transformation and automation of manual tasks across Account Management, Account Management Admin.
  • Develop and implement standardised operating methods, robust performance frameworks, and optimised tools to achieve strategic business outcomes.
  • Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
  • Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
About The OpportunityStrategic Leadership
  • Drive transformation and automation of manual tasks to elevate operational excellence across Account Management, Account Management Admin.
  • Standardise operating methods, implement robust performance frameworks, and optimise tools to achieve strategic business outcomes.
  • Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
  • Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.
Team Leadership
  • Lead, mentor, and inspire a team of Account Management Admins, fostering ownership and accountability across diverse operations and projects.
  • Build a culture of excellence and teamwork, encouraging innovation and cross-functional collaboration.
  • Set measurable team goals aligned with organisational objectives, ensuring successful delivery of high-impact initiatives.
  • Identify growth opportunities for team members and craft development plans to expand their program management expertise.
Account Management Admin Transformation
  • Develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
  • Introduce automated scalable solutions to enhance service delivery, ensuring consistency across diverse markets while meeting local requirements.
  • Leverage digital tools and advanced analytics to optimise workflows, improve service outcomes, and increase customer satisfaction.
What You Need To Be Successful
  • 10+ years in program/account management, operations, or process optimisation, with at least 3–4 years in a leadership role.
  • Proven experience in process design and SOP development, with the ability to standardize and scale workflows.
  • Expertise in program management tools, frameworks, and methodologies, with a track record of delivering high-impact initiatives.
  • Strong analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI.


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