
Client Service Excellence Lead
3 days ago
Job Profile:
">This role is responsible for managing customer relationships and driving business growth through data-driven insights and collaboration with cross-functional teams.
Main Responsibilities:
- ">
- Develop and execute strategies to improve customer satisfaction and loyalty.">
- Analyze customer data to identify trends and opportunities for growth.">
- Work collaboratively with internal stakeholders to achieve business objectives.">
- Identify and implement process improvements to increase efficiency and reduce costs.">
Requirements:
">- ">
- Experience in customer-facing roles, preferably in fast-moving consumer goods or consumer packaged goods companies.">
- Strong analytical and problem-solving skills, with proficiency in SAP and MS Office.">
- Excellent communication and influencing skills, with a focus on delivering results and meeting KPIs.">
- Able to work effectively in a team environment, with a strong focus on customer orientation and service excellence.">
About Us:
">Mondelēz International is a global leader in snacking, with a portfolio of beloved brands and a commitment to sustainability.
We are passionate about empowering people to snack right through innovative products and sustainable practices. Join us and be part of a dynamic team that is shaping the future of snacking
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