Client Service Excellence Lead

3 days ago


Fatih, Istanbul, Turkey Mondelez International Full time

Job Profile:

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This role is responsible for managing customer relationships and driving business growth through data-driven insights and collaboration with cross-functional teams.

Main Responsibilities:

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  2. Develop and execute strategies to improve customer satisfaction and loyalty.">
  3. Analyze customer data to identify trends and opportunities for growth.">
  4. Work collaboratively with internal stakeholders to achieve business objectives.">
  5. Identify and implement process improvements to increase efficiency and reduce costs.">

Requirements:

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  • ">
  • Experience in customer-facing roles, preferably in fast-moving consumer goods or consumer packaged goods companies.">
  • Strong analytical and problem-solving skills, with proficiency in SAP and MS Office.">
  • Excellent communication and influencing skills, with a focus on delivering results and meeting KPIs.">
  • Able to work effectively in a team environment, with a strong focus on customer orientation and service excellence.">

About Us:

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Mondelēz International is a global leader in snacking, with a portfolio of beloved brands and a commitment to sustainability.

We are passionate about empowering people to snack right through innovative products and sustainable practices. Join us and be part of a dynamic team that is shaping the future of snacking



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