Customer Insights Specialist
5 days ago
Ticimax is looking for a Customer Insights Specialist to join our team. As a Customer Insights Specialist, you will play a critical role in driving sales performance and customer satisfaction through data-driven decision making.
Key Responsibilities- Analyze customer feedback and interaction data to propose and implement strategies to improve customer satisfaction.
- Develop and implement strategies to improve sales performance and customer satisfaction based on data insights.
- Collaborate with technical teams to ensure proper CRM platform setup, data integration, and automation processes.
- Define and track KPIs for sales representatives and customer service agents, ensuring goals are aligned with business objectives.
- Bachelor's or Master's degree in Business, Statistics, Mathematics, Computer Science, or a related field.
- Minimum 3-5 years of experience in data analytics, business intelligence, or CRM management.
- Proven experience with CRM platforms (Salesforce, HubSpot, etc.).
- Experience in sales process optimization and customer service.
What We Offer:
- A dynamic and supportive team environment.
- Ongoing opportunities for professional development and growth.
- A competitive salary and benefits package.
- A recognition and reward system that celebrates individual and team achievements.
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