Customer Insights Specialist

5 days ago


Fatih, Istanbul, Turkey Ticimax Full time
About the Role

Ticimax is looking for a Customer Insights Specialist to join our team. As a Customer Insights Specialist, you will play a critical role in driving sales performance and customer satisfaction through data-driven decision making.

Key Responsibilities
  • Analyze customer feedback and interaction data to propose and implement strategies to improve customer satisfaction.
  • Develop and implement strategies to improve sales performance and customer satisfaction based on data insights.
  • Collaborate with technical teams to ensure proper CRM platform setup, data integration, and automation processes.
  • Define and track KPIs for sales representatives and customer service agents, ensuring goals are aligned with business objectives.
Requirements
  • Bachelor's or Master's degree in Business, Statistics, Mathematics, Computer Science, or a related field.
  • Minimum 3-5 years of experience in data analytics, business intelligence, or CRM management.
  • Proven experience with CRM platforms (Salesforce, HubSpot, etc.).
  • Experience in sales process optimization and customer service.

What We Offer:

  • A dynamic and supportive team environment.
  • Ongoing opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A recognition and reward system that celebrates individual and team achievements.


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