Customer Experience Specialist

1 week ago


Fatih, Istanbul, Turkey Dream Games Full time

We are seeking a Customer Experience Specialist to support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and make a significant impact on the company.

Responsibilities
  • Tracking and solving issues via chat
  • Collaborating with product and engineering teams to enhance user experience
  • Monitoring customer complaint trends and analyzing them for necessary action plans
  • Understanding all related metrics to improve the user experience
  • Providing support to outsourced teams with their queries and collective development
  • Staying up-to-date with the latest trends and reviews on App Store and Play Store
Requirements
  • 3+ years of relevant work experience
  • Fluency in English, especially in writing
  • Experience supporting users via chat
  • Strong knowledge of MS Excel
  • Strong problem-solving and troubleshooting skills
  • Effective time management skills to prioritize tasks
  • Ownership of the customer experience including comprehensive issue resolution
  • Eagerness to learn and take on new challenges
  • Passion and interest in games and customer service
  • Appreciation and understanding of teamwork


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