
Client Resolution Specialist
2 days ago
Threecolts is a leading provider of innovative software solutions for Marketplace entrepreneurs and international brands. We're seeking a skilled Customer Support Specialist to join our team and provide exceptional customer experiences.
As a key member of our support team, you will be responsible for addressing customer inquiries, resolving support issues, and working closely with our product managers to ensure seamless customer experiences. You will have the opportunity to work independently and as part of a team, leveraging your expertise to drive results.
Job Description:
Company OverviewWe're a powerhouse for Commerce innovation, driving growth through cutting-edge software tailored for Amazon and Walmart businesses.
Job SummaryWe're looking for a Customer Support Specialist to assist our customers with the technical understanding of our products and services and to assist with the resolution of any issues they may have.
Responsibilities:- Address customer inquiries via chat and email from the ticketing system.
- Resolve support issues such as cancellation, product knowledge gaps, and general account assistance.
- Go the extra mile to provide knowledgeable help and accurate details to customer inquiries.
- Identify, investigate, and resolve user issues when possible or follow escalation routes.
- Perform technical troubleshooting and data analysis to determine the root causes of the issue. Provide solutions or action plans for customers that resolve the issue.
Requirements:
- Minimum 2 years of customer service experience.
- Ability to work independently and in a team, self-starter, and energetic.
- Work well under pressure.
- Proactive hands-on, roll up your sleeves, and do whatever it takes to get the job done attitude.
- Excellent written and verbal communication and problem-solving skills.
- Strong multi-tasking abilities.
- Contributor to a positive and results-oriented team environment.
- Growth mindset with a curiosity to learn new products and skills.
- Experience with maintaining and updating articles and training materials.
- Strong skills with computers and spreadsheets.
- Able to handle research-heavy tickets.
- Ability to assist with customer-facing webinars and conferences.
- Familiarity with our industry is preferred but not required.
We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent
-
Financial Account Resolution Specialist
2 days ago
Fatih, Istanbul, Turkey United Parcel Service Of America Full timeAt United Parcel Service Of America, we're looking for a skilled Financial Account Resolution Specialist to join our team.About the RoleThis position is responsible for communicating with customers to resolve unpaid accounts and improve cash flow. The ideal candidate will work to minimize delinquency, reduce Days Sales Outstanding, and limit bad debt...
-
Fatih, Istanbul, Turkey Lexist Full timeLexist is a forward-thinking law firm that prides itself on innovative legaltech and a commitment to excellence. We seek a Litigation and Dispute Resolution Professional to join our team and drive our continued success.About the Role:You will handle complex legal cases and provide top-notch client serviceCollaborate with colleagues to achieve successful...
-
Client Relationship Executive
3 days ago
Fatih, Istanbul, Turkey Cambly Inc. Full timeJoin us at Cambly Inc. as we strive to revolutionize English education. As an Account Manager, you will be responsible for developing and maintaining strong relationships with clients and stakeholders, driving revenue growth and ensuring customer satisfaction.Key Responsibilities:Communicate effectively with clients to understand their needs and deliver...
-
Client Service Representative
5 days ago
Fatih, Istanbul, Turkey VML South Africa Full time**Global Family**VML South Africa has a rich heritage built upon a century of combined expertise. Our team is comprised of creators, doers, innovators, makers, and thinkers who drive not just marketing, but meaningful experiences that resonate in every action and interaction.**About the Role**This is an exciting opportunity to join our Account Management...
-
Client Growth Specialist
6 days ago
Fatih, Istanbul, Turkey Michael Page Türkiye Full time**About the Role**The Client Growth Specialist will be responsible for managing, developing, and growing a selective portfolio of high-value B2B customers through face-to-face selling and negotiating skills. The successful candidate will have a proven track record in sales & negotiation with significant sales experience and success in developing sustainable...
-
Client Services Manager
5 days ago
Fatih, Istanbul, Turkey VML South Africa Full timeAbout the RoleThe ideal candidate will have extensive experience in account management, excellent leadership skills, and a deep understanding of brand challenges. The successful candidate will be responsible for leading the agency team, managing stakeholders, and ensuring the successful execution of projects.Key DeliverablesCollaboration with agency and...
-
Head of Corporate Clients
3 days ago
Fatih, Istanbul, Turkey Willis Towers Watson Full timeHead of Corporate Clients will lead the development and management of the middle-market. This strategic leadership role focuses on delivering services, business development, developing tailored solutions, and ensuring client satisfaction. The successful candidate will drive growth by acquiring new business, retaining key clients, and expanding existing...
-
Classification Society Specialist
13 hours ago
Fatih, Istanbul, Turkey RINA Full timeAbout the PositionWe are seeking a skilled Classification Society Specialist to join our team in Istanbul. As a Senior Surveyor, you will be responsible for applying in-depth knowledge of maritime Rules and Regulations to ensure compliance with classification and statutory requirements.ResponsibilitiesConduct routine surveys on classed ships, platforms, or...
-
Technical Support Specialist
5 days ago
Fatih, Istanbul, Turkey Insider Full timeAbout InsiderWe are a B2B SaaS company driving growth for clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.As a woman-founded, women-led unicorn, we have achieved $200M in CARR and been recognized as a leader in The Forrester Wave for Cross-Channel...
-
Technical Support Specialist
3 days ago
Fatih, Istanbul, Turkey Insider Full timeAbout usInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our $500M Series E funding round, led by General Atlantic. We are backed by top-notch investors, including...
-
Client Solutions Expert
18 hours ago
Fatih, Istanbul, Turkey Coderspace Full timeCoderspace is an innovative AI company focused on providing Supply Chain and Pricing SaaS Solutions to retailers worldwide. We are experiencing rapid growth, expanding our client base, products, and teams to revolutionize the supply chain planning industry.We are a group of talented individuals working together to improve retail. We take pride in our...
-
Project Coordination Specialist
3 hours ago
Fatih, Istanbul, Turkey Fineksus Full timeFineksus, a leading provider of financial services across 32 countries, is seeking a skilled Project Coordination Specialist to join its Project & Solutions Team. In this role, you will play a key part in ensuring the successful execution of projects from start to finish.About the Role:The Project Coordination Specialist will be responsible for coordinating...
-
Client Onboarding Specialist
7 days ago
Fatih, Istanbul, Turkey Insider Full timeJob Description:The Customer Onboarding Manager is one of the first members of the post-sales team to work with new and existing clients. This role involves transitioning clients from the sales process through onboarding and implementation of their new platform.You will be responsible for understanding client business requirements and use-cases, managing...
-
Sales Client Engineering
6 hours ago
Fatih, Istanbul, Turkey Avature Full timeTechnology sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell', Client Engineering co-creates with prospective customers, in real-time, on solutions to their hardest business challenges.As a Business Technology Leader within a Client Engineering squad, you'll partner with...
-
Client Onboarding Specialist
2 days ago
Fatih, Istanbul, Turkey Insider Full timeTransforming Customer ExperiencesAt Insider, we're committed to revolutionizing the way businesses interact with their customers.Our AI-powered platform enables real-time personalization, improving customer engagement and loyalty.By joining our team as a Client Success Manager, you'll play a critical role in delivering exceptional customer experiences and...
-
FIDIC Contract Specialist
4 days ago
Fatih, Istanbul, Turkey DOĞUŞ İNŞAAT VE TİCARET A.Ş. Full timeFIDIC Contract Specialist Needed at DOĞUŞ İNŞAAT VE TİCARET A.Ş.! About the JobWe are seeking a highly experienced FIDIC Contract Specialist to join our team in the Claims Department within Doğuş Construction Headquarters.Key ResponsibilitiesProvide expert advice on FIDIC contracts and procedures.Develop and implement effective contract management...
-
Client Acquisition Manager
3 hours ago
Fatih, Istanbul, Turkey Mükellef Full timeMükellef is committed to empowering entrepreneurs to succeed in the modern business landscape. Our innovative approach to financial operations has made us a leader in the industry, and we are now seeking a Sales and Marketing Specialist to join our team.This role requires a highly motivated and skilled individual who can identify potential clients, manage...
-
Turkish Language Specialist
5 days ago
Fatih, Istanbul, Turkey Snatch UP Full timeAbout the RoleWe are seeking an Online Advertising Expert to join our team as a Customer Care Advisor, supporting the Turkish market. In this role, you will provide reactive support through various channels, focusing on troubleshooting and efficient issue resolution for small and medium business clients.Key Responsibilities:Offering expert advice on various...
-
Customer Support Specialist
3 days ago
Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full timeExely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...
-
Portfolio Recovery Specialist
5 days ago
Fatih, Istanbul, Turkey World Business Lenders, LLC Full timeWorld Business Lenders, LLC seeks a skilled Portfolio Recovery Specialist to manage and monitor a portfolio of non-performing real estate collateralized commercial loans and REO. The ideal candidate will have experience in commercial litigation, bankruptcy, foreclosure, and loss mitigation.Key Responsibilities:Manage and monitor a non-performing real estate...