Customer Service Operations Director

2 days ago


Fatih, Istanbul, Turkey Colgate-Palmolive Full time

Job Summary

The Customer Engagement Manager role at Colgate-Palmolive involves developing and maintaining customer relationships, managing customer service issues, and contributing to business growth. We are looking for a highly motivated individual with excellent communication and analytical skills to join our team.

Responsibilities:

  1. Build and maintain strong relationships with customers through effective communication and issue resolution.
  2. Manage customer service KPIs and work closely with the supply chain and sales teams to drive results.
  3. Collaborate with cross-functional teams to develop and implement customer service strategies.
  4. Stay up-to-date with industry trends and competitor activity.
  5. Maintain accurate records and reports to ensure transparency and accountability.

Qualifications:

  • Bachelor's degree in a relevant field
  • At least 8 years of experience in customer service or a related field
  • Prior experience in managing a team
  • SAP knowledge and proficiency
  • Fluency in English and Turkish

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