
Customer Service Operations Director
2 days ago
Job Summary
The Customer Engagement Manager role at Colgate-Palmolive involves developing and maintaining customer relationships, managing customer service issues, and contributing to business growth. We are looking for a highly motivated individual with excellent communication and analytical skills to join our team.Responsibilities:
- Build and maintain strong relationships with customers through effective communication and issue resolution.
- Manage customer service KPIs and work closely with the supply chain and sales teams to drive results.
- Collaborate with cross-functional teams to develop and implement customer service strategies.
- Stay up-to-date with industry trends and competitor activity.
- Maintain accurate records and reports to ensure transparency and accountability.
Qualifications:
- Bachelor's degree in a relevant field
- At least 8 years of experience in customer service or a related field
- Prior experience in managing a team
- SAP knowledge and proficiency
- Fluency in English and Turkish
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