Technical Channel Account Manager
3 days ago
As a Channel Application Consultant at Markem-Imaje, a Dover company, you will play a critical role in helping our partners and customers achieve their goals through the implementation of our marking and coding solutions.
You will work closely with our Channel Development Manager to achieve allocated revenue targets and collaborate with internal sales, technical support, and service resources to ensure that our solutions meet the needs of our partners and customers.
Main Objectives:
- Collaborate with Channel Development Manager in achieving allocated countries/partners commercial/revenue targets.
- Proactively scope the technical solution required to address channel partners/end-users requirements, pain points, and recommend solutions that optimize value for both the Partners' customers and the Company.
- Coordinate closely with internal sales, technical support, and service resources to align solution design with partners/end-users/customers' business requirements.
- Provide training and coaching to the end-users and internal teams to enhance sell-through, increase product knowledge and technical acumen.
- Proactively identify additional business opportunities especially on strategic partners' accounts. Collaborates with sales to ensure these opportunities are effectively covered.
- Monitor customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure.
Post-Sales Activities:
- Responsible for post-technical service solution advice and escalate to Technical Service Support (TSS) when necessary.
- Support partners and customers to resolve complex technical issues.
- Ensure partners are educated and utilize Markem-Imaje provided sales service tools (P-claims/Jira, Learning Management System (LMS), Partners' portal).
- Ensure partners' compliance per Technical Bulletin the service solutions, technical updates.
Requirements:
- Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
- Significant experience in a technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in coding & marking industry is a plus).
- Strong organizational skills and ability to set priorities and manage time effectively.
- Experienced level of customer relationship management skills including strong communication skills.
- Responsible, disciplined and proactive attitude are required.
- Experience using Salesforce.
Our Culture:
- Collaborative entrepreneurial spirit.
- Winning through customers.
- High ethical standards, openness and trust.
- Expectations for results.
- Respect and value people.
We are an equal opportunity employer committed to diversity and inclusion and welcome qualified applicants from diverse backgrounds.
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