
Technical Account Manager
21 hours ago
Direct message the job poster from Kaspersky
Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.
We have 400 million unique users, 270,000 corporate clients, 517 products, 1,100 technological patents and 34 offices around the world.
Today our team has more than 5,500 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.
Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
Technical Account Manager (TAM) is primarily responsible for the satisfaction of MSA premium support customers with Kaspersky support and products. The TAM is responsible for building a good working relationship with contacts in their assigned accounts, ensuring all Kaspersky products are maintained and used effectively in the enterprise customer environment, ensuring product technical problems are resolved rapidly within the service agreement obligations, and managing any technical escalations that might arise. The secondary responsibility of the TAM is to act as the technical support representative in their home country, taking ownership for support related issues arising from their home country, and activating the necessary resources to resolve the support issue arising.
TAM is an IT security professional who works independently to resolve technical issues with Kaspersky software using troubleshooting and problem-solving skill sets. TAMs are highly technical and play an instrumental role in serving our enterprise customers, while working with cross-functional teams in the escalation and resolution of challenging issues. TAMs regularly deep dive into technical issues, manage crisis-response, provide Professional Services and lead incident prevention and/or resolution efforts. The TAM makes decisions that directly affect the customer's business and in turn, reflects on the Kaspersky brand reputation, as well as, the customer's decision on renewing the software and premium support contract.
Key Responsibilities:
- Provide technical support to customers under MSA support contract, and/or standard support;
- Build and maintain a good working relationship with assigned MSA accounts, and ensure their satisfaction with Kaspersky support and products;
- Accountable for the renewal of MSA contracts and growth of new MSA customers together with the sales team;
- Take initiative on technical skills, self-learning and development towards obtaining Kaspersky Certifications;
- Apply system analysis techniques and procedures and consult with end users to diagnose product and system issues, and determine appropriate system configurations and specifications to optimize usage of Kaspersky products;
- Resolve, manage, escalate, and drive satisfactory resolution of customers' technical support issues based on Kaspersky products and technologies;
- Communicate progress on a regular basis to stakeholders in the customer/partner organizations for normal and escalated technical issues;
- Understand customer business requirements so as to recommend improved software settings/tasks/policies, or hardware upgrades for effective operation of Kaspersky applications;
- Comply with the technical support workflow/processes as prescribed by HQ;
- Proactively contribute to the enrichment of our Knowledge Base;
- Deliver Kaspersky Professional Services for Kaspersky Solutions to B2B clients (this includes but is not limited to implementation, training, configuration, migration, health checks, project management);
- Deliver consultative-based knowledge transfer and documentation to Kaspersky's clients;
- Monthly reporting to MSA Client and management;
- Be the technical support representative in the home country, taking ownership for customer/partner support escalations, and drive issue resolution using established processes and procedures in a timely manner.
Required Communication Skills:
- Fluent Turkish;
- English verbal and written communication skills at a professional level;
- Ability to engage effectively with clients at the senior technical and middle management levels;
- Strong interpersonal and negotiation skills;
Required Technical Skills:
Advanced:
- Microsoft OS (Server 2019+ and Windows 10+), MS Certified is an advantage;
- Virtualization environments (VMware EXSi, Hyper-V);
- Troubleshooting skills including the ability to analyze logs, traces, and dump files (Wireshark, Windows Logs, Windows Performance);
Intermediate:
- MS SQL and MS Exchange;
- Web and Messaging Systems;
Optional:
- Kaspersky product certifications;
- CompTIA CASP+.
Education / Technical Certifications:
- Completed degree (BS) in Information Technology, Computer Science or equivalent;
- 7+ years of experience in IT industry; 4+ years of experience in IT security;
- MCP or equivalent: Windows Server 2019+ and Windows 10+;
- VMware EXSi;
*Candidate will be required to pass Kaspersky Internal core certifications within 3 months after onboarding.
Other Required Skills:
- Positive attitude in taking on ownership for issue resolution, root cause analysis, and remediation;
- Analytical Troubleshooting Skills;
- Ability to articulate issues clearly, communicate next steps with confidence;
- Sound decision-making and critical thinking skills;
- Good time management, organization, and prioritization skills.
This is an Istanbul-based position, although we might also consider candidates from Ankara.
Seniority level- Mid-Senior level
- Full-time
- Customer Service
- Industries
- Computer and Network Security
-
Technical Account Manager
4 days ago
Fatih, Istanbul, Turkey Innomotics LLC Full timeWe are Innomotics LLC, a company dedicated to providing innovative power systems solutions. Our team consists of experts in electrical engineering and doer who empower businesses to stay in motion.Istanbul, TurkeyTechnical Account ManagerWe are seeking a highly skilled Service and Spare Parts Sales Support Professional to manage our technical accounts.The...
-
Technical Account Manager
2 days ago
Fatih, Istanbul, Turkey Vodafone Full timeCompany OverviewVodafone is a leading Telecommunications company in Europe and Africa, continuously investing in new technologies to improve the lives of millions of customers, businesses, and people around the world.We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.Job DescriptionThis role...
-
Technical Account Manager
1 week ago
Fatih, Istanbul, Turkey UiPath Full timeLife at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...
-
Technical Account Manager
7 days ago
Fatih, Istanbul, Turkey flexigo Full timeflexigo is revolutionizing the shared mobility industry with cutting-edge technology. We're seeking a Technical Account Manager to further strengthen our client relationships and drive business growth.About the Role:You'll work closely with our sales team and customers to deliver tailored solutions and exceptional customer experiences.Your technical...
-
Technical Account Manager Senior Associate
3 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timePursuing Excellence in Technical ConsultancyWe are seeking a highly skilled Technical Account Manager Senior Associate to join our team at Vodafone Group. As a key member of our presales team, you will contribute to VF Sales and Marketing strategies, ensuring the successful implementation of technical solutions that meet business and technical needs.Key...
-
Technical Channel Account Manager
14 hours ago
Fatih, Istanbul, Turkey Dover Full timeAs a Channel Application Consultant at Markem-Imaje, a Dover company, you will play a critical role in helping our partners and customers achieve their goals through the implementation of our marking and coding solutions.You will work closely with our Channel Development Manager to achieve allocated revenue targets and collaborate with internal sales,...
-
Technical Account Manager
19 hours ago
Fatih, Istanbul, Turkey Empa Electronics Full timeAs a Field Application Engineer at Empa Electronics, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional service to our customers.Your key responsibilities will include:Technical Support: Providing expert technical support to customers, addressing their queries and concerns related to...
-
Regional Account Manager
2 weeks ago
Fatih, Istanbul, Turkey Fortive Full timeRegional Account Manager – TurkeyDescription:At Tektronix, we believe fostering strong relationships with our customers is essential to driving innovation and success. As a representative of our company in Turkey, you will be responsible for strategically developing the Tektronix Business in the key accounts, particularly in the Aerospace & Defense (A&D),...
-
Senior Accounting Manager
3 days ago
Fatih, Istanbul, Turkey Michael Page Türkiye Full timeAbout the RoleWe are seeking an experienced finance professional to join our team as a Senior Accounting Manager. This key role involves overseeing accounting operations, including accounts payable, accounts receivable, collections, cash flow, contracts, fixed assets, reconciliations, taxes, internal financial controls, inter-company transactions, and...
-
Major Account Manager
2 weeks ago
Fatih, Istanbul, Turkey F5 Networks, Inc. Full timeAt F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.Everything we do centers around...
-
Biotech Account Manager
3 days ago
Fatih, Istanbul, Turkey Illumina Full timeRequired Skills and QualificationsTo be successful in this role, you will need:A strong background in genomics and sequencing applicationsWell-developed commercial skills and experience in developing and growing key accountsAbility to develop and maintain current knowledge of genomics and sequencing applicationsStrong technical presentation skills and...
-
Technical Quality Manager
7 days ago
Fatih, Istanbul, Turkey SAP SE Full timeAt SAP, we empower our customers to achieve their goals through strategic partnerships. Our company culture is built on collaboration, innovation, and a shared passion for delivering exceptional results.SAP Premium Engagements – namely SAP MaxAttention and SAP ActiveAttention - offer bespoke solutions for our largest/strategic customers. For the delivery...
-
Accounting Associate
4 days ago
Fatih, Istanbul, Turkey WHO - World Health Organization Full timeKey ResponsibilitiesThe Financial Associate will be responsible for managing various aspects of financial operations within the European Region, including:Transactional assurance: ensuring that all financial transactions are compliant with WHO rules and regulations.Donor and awards management: working closely with technical units to ensure that grants and...
-
Inside Sales Account Manager
5 days ago
Fatih, Istanbul, Turkey Merck Gruppe Full timeYour RoleAs an Inside Sales Account Manager, you will be responsible for achieving sales goals by positioning and selling products and services within the Process Solutions Division. You will engage with new and existing customers, develop a deep understanding of your assigned territory, and track market trends. Collaborating with internal teams, including...
-
Enterprise Account Manager
6 days ago
Fatih, Istanbul, Turkey Trellix Full timeEnterprise Account Manager - TurkeyJob Title: Enterprise Account Manager - TurkeyAbout Trellix:Trellix is a global company redefining the future of cybersecurity and soulful work. The company's comprehensive, open and native cybersecurity platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience...
-
Accounting Manager
2 hours ago
Fatih, Istanbul, Turkey Hugent Hizmet ve Danışmanlık Ltd. Şti Full timeMinimum RequirementsGraduated from universities in Business Administration, Economics, Finance, Accounting, or related departments.Preferably holds a Certified Public Accountant (SMMM) certificate.At least 8 years of experience in accounting, finance, and tax regulations.Deep knowledge of tax regulations and financial regulations, with the ability to follow...
-
Commercial Account Manager Beauty
2 weeks ago
Fatih, Istanbul, Turkey Univar Solutions Full timeCommercial Account Manager Beauty & Personal CareThe Technical Account Manager, reporting to the Beauty & Personal Care Business Manager, is the resource of the Commercial Area, which, in coordination with its reference Commercial Account Manager, follows, in terms of sales, promotion, maintenance and development, the Customers in your area for the Personal...
-
Accounting Manager
1 week ago
Fatih, Istanbul, Turkey Sumi Agro Türkiye Full timeSumi Agro Turkey is seeking a highly skilled and experienced Accounting Manager to join our team. This is an exciting opportunity to contribute to the growth and financial success of a dynamic and innovative organization.ResponsibilitiesManage, oversee and train the entire accounting teamWork collaboratively with other teams to achieve shared...
-
Senior Account Manager
4 days ago
Fatih, Istanbul, Turkey Willis Towers Watson Full timeSenior Account Manager Opportunity:The Senior Account Manager - Corporate will lead the development and management of the middle-market, focusing on delivering services, business development, and developing tailored solutions to ensure client satisfaction.ResponsibilitiesLead the placement of new business, renewals, and alterations of existing coverage to...
-
Account Management Leader
6 days ago
Fatih, Istanbul, Turkey Novozymes AS, part of Novonesis Group Full timeSales Leadership Opportunity at Novozymes A/S, part of Novonesis GroupWe are seeking an experienced Account Manager who can lead and motivate sales teams to achieve exceptional results. If you have a track record of success in sales leadership and a passion for driving business growth, this could be the ideal opportunity for you.The RequirementsMust have...