Customer Engagement Specialist

7 days ago


Fatih, Istanbul, Turkey iLab Full time
iLab Overview

iLab is a consumer internet platform that has developed several leading marketplaces across key verticals. Our mission is to empower top visionary talents to shape the next chapter of digitalization.

We're looking for an Account Manager who will contribute to shaping our future. As a key member of our team, you will be responsible for managing customer relationships, identifying opportunities, and creating long-term customer loyalty.

Key Responsibilities:

  • Regularly meet with clients to discuss completed sales, ensuring campaign success and fostering long-term relationships
  • Plan and execute actions to enhance sales and campaign management in line with company goals
  • Manage and maintain strong relationships with advertisers and digital media agencies, ensuring post-sales follow-ups
  • Understand client processes and needs, identify opportunities, and create long-term customer loyalty
  • Align with the sales team's strategy and vision, implementing necessary actions accordingly
  • Track potential opportunities to increase campaign budgets and secure additional funding when feasible
  • Ensure effective process management between sales and operations teams to maximize campaign performance
  • Monitor campaigns to ensure alignment with customer expectations and business objectives


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