Retention Specialist
1 week ago
About Us
We're Insider, a leading B2B SaaS company empowering businesses to drive growth through our cutting-edge AI-native platform. We connect data across channels, predict future behavior with AI, and individualize experiences from a single platform.
We've recently celebrated our $500M Series E funding round, led by General Atlantic, marking another step towards our mission of revolutionizing customer experiences. Our platform has been trusted by 1200+ brands worldwide, from high-growth startups to Fortune 500 companies.
Behind all our achievements lies an exceptionally talented and passionate team across 27+ countries, working together to create innovative solutions and make an impact. If you're passionate about delivering exceptional customer experiences, read on.
A Day in the Life of a Customer Success Manager at Insider;
- Drive adoption and retention proactively,
- Build relationships with customers and ensure they receive maximum impact,
- Work collaboratively with other Customer Success Managers and Account Directors as the primary contact for partners,
- Be responsible for orchestrating efforts to maintain high adoption and usage while driving value recognition,
- Provide best use cases according to partner needs, serving as a consultant to help them leverage our products effectively,
- Monitor gross revenue/net revenue retention, CSAT, health score, and lock-in score of partners and take proactive actions to improve these metrics.
You'll be a great fit if you;
- Hold a Bachelor's Degree in Business, Marketing, Engineering, or related fields,
- Have preferably completed an MBA program,
- Boast 4+ years of experience in customer-facing roles, such as customer success, account management, or strategic consulting,
- Have preferably worked in SaaS environments,
- Possess strong communication skills in both writing and speaking, with English and Native Language proficiency,
- Demonstrate a high sense of responsibility and accountability,
- Show strategic thinking and excellent project management skills,
- Are customer-centric and capable of establishing robust relationships with assigned customers,
- Are self-motivated, proactive, and possess innovative ideas to inspire customer loyalty and adoption.
We offer;
- An international, diverse, and inclusive work environment,
- Flexible work-from-home options,
- The chance to be part of an industry shaping the future of customer experiences,
- The opportunity to contribute to various side projects based on your interests,
- Access to numerous training programs to enhance your hard and soft skills,
- Access to LinkedIn Learning, featuring over 16,000 courses taught by professionals,
- The space to share your expertise through workshops and training sessions,
- Free access to platforms like Blinkist, Masterclass, and Neoskola,
- A competitive bonus structure (Q-based),
- Inclusive Private Health Insurance,
- Smart Work Model benefits to support food and bill expenses,
- No dress code policy.
We provide equal opportunities in a zero-discrimination workplace, welcoming and embracing everyone regardless of sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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