Call Center Performance Analyst

4 days ago


Fatih, Istanbul, Turkey ColendiBank Full time
Customer Support Channel Excellence Lead

About Us

At ColendiBank, we're transforming the banking sector with our innovative AI-first approach. As a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey, we aim to deliver exceptional customer experiences.

Key Responsibilities

  • Analyze customer feedback to identify areas for improvement.
  • Monitor support center performance to ensure optimal customer interactions.
  • Collaborate with teams to enhance automation and digital support solutions.
  • Prepare reports on support center experiences for senior management.

Requirements

  • Bachelor's degree in Business Administration, Communication, or Industrial Engineering.
  • Minimum 5 years of experience in customer complaint management, call centers, or back-office operations within the banking sector.
  • Strong analytical thinking skills with a data-driven approach.
  • Proficient in MS Office programs.

Join Our Team

We're looking for talented individuals to join our team and contribute to shaping the future of digital banking.



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