
Call Center Performance Analyst
4 days ago
About Us
At ColendiBank, we're transforming the banking sector with our innovative AI-first approach. As a leader in Turkey's digital banking landscape and a global digital bank originating from Turkey, we aim to deliver exceptional customer experiences.
Key Responsibilities
- Analyze customer feedback to identify areas for improvement.
- Monitor support center performance to ensure optimal customer interactions.
- Collaborate with teams to enhance automation and digital support solutions.
- Prepare reports on support center experiences for senior management.
Requirements
- Bachelor's degree in Business Administration, Communication, or Industrial Engineering.
- Minimum 5 years of experience in customer complaint management, call centers, or back-office operations within the banking sector.
- Strong analytical thinking skills with a data-driven approach.
- Proficient in MS Office programs.
Join Our Team
We're looking for talented individuals to join our team and contribute to shaping the future of digital banking.
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