Travel Experience Expansion Specialist

3 days ago

Fatih, Istanbul, Turkey Welcome Pickups Full time
About Us

Welcome Pickups redefines the travel experience, offering a personalized in-destination service that goes beyond traditional transfer solutions. Founded in 2015 in Athens, Greece, our company has established itself as a leader in the industry.

We cater to travelers' diverse needs, from transfers and sightseeing trips to local information and recommendations. Our drivers are experts in their areas, providing insider knowledge to make every journey feel like a homecoming. We prioritize safety, cleanliness, and customer satisfaction.

Growth and Ambition
  • Rated 4.9/5 stars globally, we've achieved exceptional client satisfaction.
  • We expanded our reach from 200 destinations to 350 last year, exceeding our ambitious 2024 growth target.
  • We collaborate with over 4,000 travel partners, including 2,500 hotels and numerous vacation rentals, adding 50+ new ones monthly.
  • We serve over 2.5 million happy travelers annually.
The Team

We're a vibrant, diverse group of individuals who share a passion for travel and a commitment to excellence. Each team member believes in Welcome Pickups' mission and works diligently to achieve it. We challenge conventional thinking, focus on design, prioritize simplicity, and create memorable experiences.

We're dedicated learners, continuously seeking better ways to serve our community and grow personally and professionally. We remain humble, with a 'pay it forward' mentality, while striving for bold goals.

Business Development Manager Role

This role requires identifying growth opportunities, managing an efficient sales funnel, and expanding our partnership network to generate revenue, improve profitability, and contribute to Welcome Pickups' growth.

Responsibilities:
  • Client Acquisition:
    • Identify, prospect, and acquire new B2B clients in assigned markets.
    • Conduct outreach activities, including cold calls, email campaigns, and networking, to generate leads and establish partnerships.
  • Deal Closing:
    • Lead negotiations with potential clients, ensuring deals align with Welcome Pickups' objectives.
    • Drive the end-to-end sales process, from initial outreach to contract finalization.
  • Market Understanding:
    • Maintain a strong understanding of the hospitality industry in assigned markets.
    • Stay updated on market trends, competition, and client needs to inform sales strategies.
  • Performance Management:
    • Meet or exceed individual revenue targets and KPIs related to deal closing and client acquisition.
    • Track progress using internal tools, ensuring accurate documentation of sales activities and results.
  • Collaboration:
    • Work closely with Lead Generation and Sales Development Representatives (SDRs) to ensure seamless lead handover.
    • Collaborate with the Marketing team to leverage campaigns and materials tailored to the market.
    • Coordinate with Operations and Product teams to address client needs post-signature and ensure smooth onboarding.
  • Process Adherence:
    • Keep an updated CRM (Hubspot) with Contacts and Company leads.
    • Follow defined sales workflows and use internal tools effectively to track and manage the sales pipeline.
    • Provide feedback on processes and suggest improvements for greater efficiency.
  • Client Relationship Management:
    • Build strong relationships with potential clients, positioning Welcome Pickups as a trusted partner in their operations.
    • Ensure smooth handover to the Customer Success team for post-sale account management.
  • Reporting:
    • Provide regular updates to the Team Leader on pipeline progress, deal status, and challenges encountered.
    • Contribute insights about client preferences and market trends to inform team strategies.
Requirements:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Excellent written and verbal communication skills in English & Turkish.
  • At least 2 years of track record in B2B sales and negotiation in the travel and/or technology (SaaS) industry as a business developer, sales executive, or a relevant role.
  • Analytical Thinking & Data-Driven Mindset with a strong ability to analyze complex data and make informed strategic decisions.
  • Proven ability to drive sales processes from plan to close.
  • Advanced interpersonal skills for building, developing, and managing relationships with partners.
  • Self-motivated with the ability to work independently; strong sense of ownership.
  • Familiarity with the travel & hospitality industry will be a great plus.
  • Uncompromising attention to detail.
  • Ace problem-solving skills.
  • Excellent team player with strong leadership skills.
  • A friendly and upbeat personality.
  • Digital native: fluent in web and digital technologies.
  • Exceptional communication skills and ability to work across groups and geographies.
Benefits
  • Vibrant and fresh work environment.
  • Flexible work-from-home policy.
  • The tools you need to perform your daily tasks successfully.
  • L&D personal budget.
  • Private Insurance Plan.
  • The unique opportunity to join 'the next big thing' at ground level.

This role is open to candidates already based in Greece or Istanbul. Please note that relocation assistance is not provided.

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