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Shipping Customer Care Specialist

7 days ago


Fatih, Istanbul, Turkey CMA CGM Full time

CMA CGM is a global leader in shipping and logistics, serving over 420 ports worldwide. We are seeking an experienced Shipping Customer Care Specialist to join our team, responsible for providing exceptional customer service and support.

About CMA CGM

Our company has a strong commitment to innovation and sustainability, with a focus on reducing our environmental impact and delivering exceptional service to our customers.

Job Description
  • Serve as the primary point of contact for customers, responding to queries and resolving issues in a timely and professional manner.
  • Coordinate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Monitor shipment status and track delivery, providing regular updates to customers.
Qualifications
  • Bachelor's degree in a relevant field, such as logistics or business administration.
  • At least two years of experience in a customer-facing role, preferably in the shipping or logistics industry.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Benefits
  • A competitive salary and benefits package, including health insurance and retirement savings plan.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a diverse team of professionals who share a passion for excellence.