Directeur du Service Relation Client

7 days ago


Fatih, Istanbul, Turkey Adie Full time

Mission du poste

Ce poste vise à répondre aux besoins de nos clients en leur fournissant un accueil téléphonique de qualité. Le titulaire du poste sera chargé de :

  • Organiser le travail au sein de l'équipe ;
  • Contribuer à la mise en œuvre des stratégies d'accueil et de service client ;
  • Participer à la formation continue des employés.

Le postulant idéal doit avoir acquis une solide expérience dans le domaine de la gestion des ressources humaines et de la communication interne/externe.

Compétences essentielles

La réussite dans cette fonction exige des compétences clés comme :

  • Maîtrise de la communication orale et écrite ;
  • Facilité de travail en équipe ;
  • Capacité à analyser les données statistiques.

Une connaissance approfondie du SI (Système d'Information) tel que Garcimore sera également appréciée.



  • Fatih, Istanbul, Turkey Adie Full time

    Présentation du posteLe candidat retenu pour ce poste rejoindra notre antenne de Roubaix dans le cadre d'un CDD. En tant que responsable de l'équipe des conseillers accueil et des conseillers ADIE, ses missions s'articuleront autour de trois axes principaux : La responsabilité de l'organisation du travail au sein de son équipe ; Le pilotage des...


  • Fatih, Istanbul, Turkey Willis Towers Watson Full time

    Job OverviewWe are seeking a Leader of Client Relations to join our team.This role is responsible for building and maintaining strong relationships with our middle-market clients.Main Responsibilities:Develop and implement strategies to build and maintain strong client relationshipsIdentify and pursue new business opportunitiesLead cross-functional teams to...


  • Fatih, Istanbul, Turkey Aon Hewitt Full time

    Aon Hewitt is in the business of better decisions, empowering clients worldwide.We are united through trust as one inclusive, diverse team, passionate about helping colleagues and clients succeed.Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual...


  • Fatih, Istanbul, Turkey PradaGroup Full time

    The Prada Group is seeking a highly motivated Sales and Client Services Specialist to develop and implement CRM & clienteling initiatives in-store. This role requires a strong focus on client relationships, as well as excellent communication and interpersonal skills.Key Responsibilities:Develop and implement store CRM outreach initiatives, including local...


  • Fatih, Istanbul, Turkey ClubMed Full time

    Ambassadeur de la relation clientL'entreprise Club Med recherche un professionnel charismatique pour occuper le poste d'Ambassadeur de la relation client. Le candidat idéal sera capable de développer et de maintenir des relations fortes avec les clients et les partenaires commerciaux.


  • Fatih, Istanbul, Turkey Tbwa ChiatDay Inc Full time

    Hogarth is seeking a skilled Project/Account Manager to join our team. As part of our client services team, you will manage a well-established partnership with a prestigious tech client's Retail division, primarily covering the APAC region.Your responsibilities will include managing project stakeholders, maintaining and building client relationships,...


  • Fatih, Istanbul, Turkey Melontaxi Full time

    At Melon Taxi, we're seeking a dedicated individual to play a key role in delivering exceptional customer experiences. As a Customer Relations Specialist, you will be responsible for addressing customer inquiries, resolving concerns, and gathering feedback to enhance our services.Essential Responsibilities:Communicate effectively with customers via phone,...


  • Fatih, Istanbul, Turkey Adie Full time

    Objectif du posteL'objectif principal de ce poste est de contribuer à améliorer l'accueil et le service client envers nos clients. Pour atteindre cet objectif, le titulaire du poste devra :Veiller à la bonne organisation du travail au sein de l'équipe ;Contribuer à la définition des politiques et procédures relatives à l'accueil et au service client...


  • Fatih, Istanbul, Turkey Lavixo Full time

    Company Overview:Lavixo is an innovative finance organization with a strong reputation. We have a large team of dedicated professionals providing investment consulting and customized service solutions to prioritize customer satisfaction. Our goal is to deliver high-quality service tailored to each client's unique needs.We are recruiting Customer Sales...


  • Fatih, Istanbul, Turkey Interstate AC Service Full time

    We are seeking a highly skilled Sorani speaking customer expert to join our team in a hybrid work environment. This position offers the opportunity to provide exceptional customer experiences for clients worldwide.Job ResponsibilitiesAnswering incoming calls from customers, providing accurate information and ensuring customer satisfaction with quality...


  • Fatih, Istanbul, Turkey Afiniti. Full time

    About UsAfiniti is a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in understanding patterns of human behavior, enabling us to predict interactions and create meaningful connections. We revolutionize the contact center industry by pairing...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    Client Experience ExpertWe are seeking a highly experienced Client Experience Expert to join our team. The ideal candidate will have a proven track record of driving positive customer experiences, analyzing selling reports, and identifying business trends. With a passion for the Fashion Industry, they will be able to inspire and influence a team, with an...


  • Fatih, Istanbul, Turkey ManpowerGroup Full time

    About the JobThis is an excellent opportunity for a Account Management Specialist to join our team at ManpowerGroup.You will be responsible for managing and maintaining strong relationships with key clients in the e-commerce sector, driving sales growth and revenue increase.Main responsibilities include:Developing and executing account management plans to...


  • Fatih, Istanbul, Turkey Gartner Full time

    We are seeking an experienced Sales professional to join our team as a Senior Account Executive. This key role will involve:Sales Strategy Development: Develop and execute sales plans to drive growth and expansion in our client relationships.Client Relationship Management: Build and maintain strong relationships with key decision-makers at major client...


  • Fatih, Istanbul, Turkey 3ECRUIT Full time

    Key Responsibilities:Deliver exceptional client service through excellent customer service and product delivery.Develop and maintain a strong relationship with key client stakeholders at all levels.Requirements:Experience in a client-facing role.Excellent communication and interpersonal skills.


  • Fatih, Istanbul, Turkey Nettitude Group Full time

    As a Client Relationship Coordinator, you will play a key role in building and maintaining relationships with our clients. You will work closely with the Program Lead and Data Analyst to ensure that client needs are met and that service level agreements are executed effectively.About this role:


  • Fatih, Istanbul, Turkey MUFG Full time

    About the RoleWe are looking for a highly motivated and detail-oriented individual to join our team as a Client Services Officer. In this role, you will be responsible for supporting Relationship Managers in day-to-day business execution, acting as the first point of contact for customers, and executing deals between customers and internal stakeholders.Main...


  • Fatih, Istanbul, Turkey ClubMed Full time

    Présentation du posteL'entreprise Club Med recherche un Partenaire d'Affaires RH pour renforcer son équipe RH. Le candidat idéal sera responsable de l'intégration des équipes, de la coordination de l'expérience GO/GE et de l'ambassade de la relation client.Mission du posteS'assurer de la mise en place des équipes GOGE de ses...


  • Fatih, Istanbul, Turkey Mastercard Full time

    Our PurposeWe power economies and empower people worldwide, supporting a wide range of digital payments choices. Our technology and innovation combine to deliver unique products and services, helping businesses and governments realize their potential.All About the RoleAs a Senior Managing Consultant, you will be a trusted client business advisor, leading...


  • Fatih, Istanbul, Turkey Deutsche Bank Full time

    Company OverviewAt Deutsche Bank, we strive for a culture where everyone feels empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative, and working collaboratively.About the JobAs an Institutional Sales and Service Manager, you will be part of our Institutional Cash and Trade (ICT) team, focused on...