Video Call Support Specialist

4 days ago


Fatih, Istanbul, Turkey KuCoin Exchange Full time

KuCoin Exchange is seeking a highly skilled and customer-oriented Video Call Customer Representative to join our team in Turkey. In this role, you will be the point of contact for new customers, ensuring a seamless onboarding experience.

Responsibilities
  • You will conduct video calls to verify customer identities, complete contract approvals, and guide users through the registration process.
  • Collaborating with the team leader, you will address customer inquiries, resolve issues, and provide accurate information about KuCoin's products and services.
  • You will prioritize customer satisfaction and handle inquiries professionally, while adapting to flexible working hours.
  • Able to work in shifts, you will ensure customer declarations are accurately entered into the system during the video call process.
Qualifications
  • We are looking for someone proficient in MS Office programs and capable of using digital tools effectively.
  • A strong communicator with clear diction and a customer-oriented approach, you will contribute to enhancing customer satisfaction and maintaining KuCoin's reputation for excellence in the cryptocurrency industry.
  • Prioritizing customer satisfaction, you will identify customer needs, resolve issues or complaints within the scope of authority, and escalate unresolved matters to the team leader.
  • Staying updated on individual products, services, and campaigns, you will provide precise and reliable information to customers during the video calls.


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