Regional Service Delivery Expert

6 days ago


Fatih, Istanbul, Turkey Avature Full time
Key Responsibilities:
  • Managing KPIs and Operational performance of the service provider network that provides a repair service on behalf of Lenovo.
  • Initiating and driving projects and initiatives focused on enhancing Customer experience, partner experience, cost saving, and operational excellence.
  • Participating in META and EMEA wide regional projects as well as working across the META Service organization (Technical Support, Premier and Premium Services, Logistics and Parts and fulfillment teams) to identify and drive improvements in the Turkiye market.
  • Contributing to performance reviews with the Turkiye Executive leadership team and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actions.


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