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Customer Success Professional

1 week ago

Fatih, Istanbul, Turkey Insider Full time

About Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth and deliver exceptional customer experiences. Our cutting-edge AI-native platform enables marketers to craft unique experiences, boost profitability, and streamline productivity.

With $500M in Series E funding led by General Atlantic and backed by top-notch investors like Sequoia Capital and QIA, we're expanding our global reach and trusted by 1200+ renowned brands. As one of the world's few woman-founded, women-led B2B SaaS unicorns, Insider has achieved remarkable milestones, including recognition as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment.

We're committed to building a socially progressive technology community, with corporate social responsibility initiatives driving impact across 27+ countries. Our team of talented individuals from 31 nationalities thrives on collaboration, creativity, and innovation.

An Associate Customer Success Manager at Insider:

  • Proactively fosters adoption and retention among customers.
  • Built lasting relationships with clients, ensuring they receive tailored services for maximum impact.
  • Collaborates closely with Customer Success Specialists and Account Managers, serving as the primary point of contact for partners.
  • Develops strategic plans to maintain high adoption rates and drive value recognition.
  • Provides expert guidance on best practices, training new partners, and consulting on optimal product usage.
  • Monitors key metrics such as gross retention, CSAT, health score, and lock-in score, taking proactive measures to improve performance.

Join us on our journey if you possess:

  • A Bachelor's Degree in Business, Marketing, Engineering, or related fields.
  • Preferred experience in customer-facing customer success, account management, or strategic consulting.
  • Strong communication skills in both writing and speaking (English & Native Language).
  • A high sense of responsibility and accountability.
  • Excellent project management skills and a strategic thinking approach.
  • Customer-centricity and ability to build robust relationships with assigned customer base.
  • Self-motivation, proactivity, and innovative ideas to inspire customer loyalty and adoption.

At Insider, we offer:

  • An international, diverse, and inclusive work environment.
  • 'Tech Talks' with industry leaders and groundbreaking professionals.
  • Participation in an industry shaping the future of customer experiences.
  • Access to a vast network of professionals across the globe.
  • Multifaceted training opportunities to enhance your skills and challenge yourself.
  • Online courses taught by real-world professionals on LinkedIn Learning.
  • The chance to share your expertise through training and workshops.
  • Inclusive Private Health Insurance.
  • Monthly food expenses covered.
  • Frequent team activities and a relaxed dress code policy.