
Success Enablement Professional
3 days ago
Lifemote is a vibrant and youthful group of professionals boasting expertise in the realm of Wi-Fi Analytics. Our solution has been successfully deployed on over 2 million devices spanning 7 European countries. We are rapidly expanding in tandem with our ambitious aspirations for the future and actively seeking a dedicated Customer Success Manager to augment our team.
About the Role- Core Responsibilities:
- Contribute to customer strategies to ensure retention and execute these strategies accordingly, aligned with overall company goals.
- Increasing product value for customers by providing insights and tracking and improving ISP customers' WiFi Quality of Experience metrics.
- Collaborate with the engineering and the product management teams to set up or configure the product as per customers' requirements, troubleshoot technical issues raised by the customers, and monitor the health of the service.
This role involves close-knit collaboration across departments and driving favorable customer outcomes to shape the product's evolution trajectory. As a Customer Success Manager, you will oversee activities and actions of all customers, operating within a dynamic environment that impacts growth significantly.
What You'll Achieve?- Main Deliverables:
- Determine major problems types proactively while proposing solutions to ISPs before their customers reach out.
- Prepare and make a presentation to a customer, conducting at least one module training or a full product walkthrough.
- Become the secondary CSM for big-size mature/PoC customers, assist at least one of the CS OKRs and start working on the OKR(s), contribute to existing CS process improvements & Customer Strategy Framework preferably with new ideas.
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Client Success Manager
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