Travel Support Specialist

5 days ago


Çankaya, Ankara, Turkey Toll Group Full time

Job Description

We are seeking a skilled Case Manager to join our Regional Service Centre in Ankara, Turkey. The successful candidate will play a critical role in coordinating travel arrangements, providing exceptional customer service, and ensuring seamless support for our clients.

The ideal candidate will possess excellent communication skills, be highly organized, and have a strong ability to work under pressure. A proven track record in case management or a similar administrative role is essential, along with fluency in multiple languages, including English, Turkish, and Farsi.

Key Responsibilities:

  • Manage end-to-end case management of assigned cases, ensuring timely resolution and high-quality service delivery.
  • Collaborate with onshore case management peers to facilitate travel arrangements and ensure policy compliance.
  • Partner with associated agencies, such as UNHCR, ICRC, IOM, UNICEF, and MSF, to provide tailored support to clients.
  • Work closely with host country government agencies to facilitate regulatory requirements and ensure client satisfaction.


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