Service Excellence Lead

23 hours ago


Fatih, Istanbul, Turkey ManpowerGroup Full time
About the Role

We are seeking a Service Excellence Lead to join our team in the Luxury Goods and Jewelry division. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.

This role involves overseeing the entire customer service operation, from strategy planning to performance evaluation. You will work closely with regional C-level executives and global leaders to drive business growth and excellence.

Key Responsibilities:

  • Develop and execute customer service strategies to meet business objectives.
  • Lead a team of customer service professionals to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to improve operational efficiency.
  • Conduct regular performance reviews and provide coaching to staff.


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