
Service Excellence Lead
23 hours ago
We are seeking a Service Excellence Lead to join our team in the Luxury Goods and Jewelry division. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.
This role involves overseeing the entire customer service operation, from strategy planning to performance evaluation. You will work closely with regional C-level executives and global leaders to drive business growth and excellence.
Key Responsibilities:
- Develop and execute customer service strategies to meet business objectives.
- Lead a team of customer service professionals to ensure exceptional service delivery.
- Collaborate with cross-functional teams to improve operational efficiency.
- Conduct regular performance reviews and provide coaching to staff.
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Operational Excellence Lead
4 days ago
Fatih, Istanbul, Turkey Sarus | Kripto Full timeAt Sarus | Kripto, we're seeking a seasoned Operational Excellence Lead to oversee and optimize our end-to-end operational processes. This high-impact role is responsible for ensuring smooth daily operations, regulatory compliance, and overall service excellence.The ideal candidate will have experience in financial services or fintech operations, with a...
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Client Service Excellence Lead
4 days ago
Fatih, Istanbul, Turkey Mondelez International Full timeJob Profile:">This role is responsible for managing customer relationships and driving business growth through data-driven insights and collaboration with cross-functional teams.Main Responsibilities:">Develop and execute strategies to improve customer satisfaction and loyalty.">Analyze customer data to identify trends and opportunities for growth.">Work...
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Service Excellence Specialist
3 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeJoin our dynamic team at Samsung Electronics as a Service Excellence Specialist!This role plays a critical part in ensuring seamless service execution and driving innovation in the after-sales process.Key Responsibilities:Manage assigned service accounts and monitor performance metricsCollaborate with internal teams to improve customer journey and overall...
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Service Experience Excellence Manager
6 days ago
Fatih, Istanbul, Turkey Vodafone Group Full timeWe are seeking a Service Experience Excellence Manager to join our high-performing team at Vodafone Turkey and drive solutions to improve the customer experience and level of service.About the RoleThe ideal candidate will have a solid background in Product-life cycle and Channel/touchpoint design, with experience in leading cross-functional projects,...
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Service Excellence Manager
1 day ago
Fatih, Istanbul, Turkey Kraft Heinz Company Full timeAbout the PositionWe have an excellent opportunity available for a Logistics and Customer Support Specialist to make a difference at Kraft Heinz Turkey. This role lies within the S&OP team and is based in our Akmerkez Office.You'll be working in a high-performing team, alongside peers always trying to reach the next level. You'll be reporting to the Head of...
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Professional English Customer Service Agent
5 days ago
Fatih, Istanbul, Turkey Interstate AC Service Full timeJob DescriptionAs an English Speaking Customer Expert at Teleperformance Turkey, you will be responsible for answering calls coming to our customer experience center in accordance with standards. You will seek customer service specialists who ensure customer satisfaction by providing accurate information and quality service.Your primary duties include...
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Team Lead
2 days ago
Fatih, Istanbul, Turkey Wide and Wise Talent Partner Full timeAbout the RoleWe are seeking an experienced Team Lead - Financial Services to join our team at Wide and Wise Talent Partner. As a Team Lead, you will be responsible for leading our financial services team and ensuring that all financial tasks are completed accurately and efficiently.The ideal candidate will have a proven track record of success in a similar...
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Global Indirect Channel Excellence Lead
2 days ago
Fatih, Istanbul, Turkey Medtronic Full timeMedtronic Global Indirect Channel Excellence LeadDrive excellence in our global indirect channel as a Global Indirect Channel Excellence Lead. Collaborate with cross-functional teams to develop and implement strategies that optimize channel performance, ensuring alignment with organizational goals.Key Responsibilities:Develop and implement strategies for...
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Wellness Operational Excellence Leader
7 days ago
Fatih, Istanbul, Turkey Unilever Brazil Full timeAbout Our CultureWe are a business that values inclusivity, collaboration, and flexibility. Our culture is built on the principles of servant leadership, empowering everyone to be at their best.As a Global Health & Wellbeing Operational Lead, you will be responsible for developing and implementing operational strategies to enhance excellence of service...
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Operational Excellence Specialist
4 days ago
Fatih, Istanbul, Turkey The Kraft Heinz Company Full timeRole SummaryThe Kraft Heinz Company is seeking a seasoned Customer Service Manager to lead our S&OP team in Istanbul. As a key contributor to our organization, you will be responsible for ensuring on-time full delivery (OTIF), understanding customer needs, and negotiating service level agreements (SLA).Key Deliverables:Ensure 100% OTIF for all customer...
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Retail Excellence Leader
3 days ago
Fatih, Istanbul, Turkey Sephora USA, Inc Full timeWelcome to Sephora USA, Inc, the world's most loved beauty community! We offer a unique retail experience for passionate clients and innovative beauty brands. Our excellence, innovation, and entrepreneurial spirit have made us the world's leading beauty retailer.We are seeking a skilled Axe & Communities Trainer to join our team. In this role, you will:•...
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Fatih, Istanbul, Turkey Bunge Iberica SA Full timeAs a Logistics and Customer Service Analyst at Bunge, you will play a critical role in ensuring the smooth operation of our logistics and supply chain activities.Your primary responsibilities will include analyzing customer issues to develop processes that increase customer satisfaction, supporting transportation planning cycles, and optimizing end-to-end...
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Head of Operational Excellence Lead
1 day ago
Fatih, Istanbul, Turkey Yemeksepeti Full timeYemeksepeti's VisionWe are part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Our mission is to deliver an amazing experience—fast, easy, and to your door.About the RoleThe Head of Account Management Operation Excellence will play a key role in driving transformation/automation of manual tasks to...
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Customer Service Team Lead
4 days ago
Fatih, Istanbul, Turkey The Kraft Heinz Company Full timeAbout the PositionThe Kraft Heinz Company is seeking a talented Customer Service Manager to join our S&OP team in Istanbul. As a key member of our organization, you will be responsible for processing orders, ensuring robust order processing methods, and supporting demand planning and sales teams.Key Responsibilities:Process customer orders in SAP and...
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Team Lead, Vendor Services
1 week ago
Fatih, Istanbul, Turkey Amazon Full timeJob ID: 2930315 | Amazon Turkey Perakende Hizmetleri Limited SirketiAmazon Türkiye team is looking for an analytical, customer-obsessed, hands-on and creative candidate to join our team. As Team Lead you will be managing a team of Brand Specialists. Amazon Vendor Services (AVS) are a suite of services designed to help Amazon's most strategic vendors grow...
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Service Coordinator
5 days ago
Fatih, Istanbul, Turkey Alfa Laval Mid Europe GmbH Full timeWe are seeking an organized and dynamic Operations Coordinator to join our team and drive our service operations. As a pivotal link between our field service team, clients, and internal departments, your primary responsibility will be to ensure the seamless execution of service operations by effectively coordinating and dispatching field service engineers,...
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Service Coordinator
6 days ago
Fatih, Istanbul, Turkey Alfa Laval Mid Europe GmbH Full timeEvery day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital...
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Health Services Program Manager
7 days ago
Fatih, Istanbul, Turkey Unilever Brazil Full timeAbout Our BusinessOur business is built on the principle of creating a better future for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.As a Global Health & Wellbeing Operational Lead, you will be responsible for developing and...
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Customer Service Liaison
5 days ago
Fatih, Istanbul, Turkey Alfa Laval Mid Europe GmbH Full timeAn experienced and organized Operations Coordinator is required to join our team and drive our service operations. As a critical link between our field service team, clients, and internal departments, your primary responsibility will be to ensure the smooth execution of service operations by effectively coordinating and dispatching field service engineers,...
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Customer Service Director
23 hours ago
Fatih, Istanbul, Turkey ManpowerGroup Full timeJob DescriptionWe are seeking a highly skilled Customer Service Director to lead our Luxury Goods and Jewelry division. As a key member of our team, you will be responsible for developing and implementing strategies to enhance customer satisfaction.This role involves overseeing the entire customer service operation, from strategy planning to performance...