Head of Operational Excellence Lead

1 day ago


Fatih, Istanbul, Turkey Yemeksepeti Full time
Yemeksepeti's Vision

We are part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Our mission is to deliver an amazing experience—fast, easy, and to your door.

About the Role

The Head of Account Management Operation Excellence will play a key role in driving transformation/automation of manual tasks to elevate operational excellence across Account Management, Account Management Admin. This position requires a strong leader who can standardise operating methods, implement robust performance frameworks, and optimise tools to achieve strategic business outcomes.

Responsibilities
  • Define and Execute Strategic Initiatives: Develop and execute strategic initiatives to drive transformation/automation of manual tasks, elevating operational excellence across Account Management, Account Management Admin.
  • Standardised Operating Methods: Standardise operating methods, implement robust performance frameworks, and optimise tools to achieve strategic business outcomes.
  • Leverage Balanced Scorecard Metrics: Leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.
  • Coordinate Cross-Functional Teams: Coordinate cross-functional teams to execute initiatives, ensuring seamless communication and alignment across stakeholders.


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