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Guest Communication Executive

5 months ago

Istanbul, Istanbul, Turkey HSH Management Services Full time

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

An exceptional opportunity to join our high-profile hotel in Istanbul. The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. Be a part of the highly experienced team.


Key accountabilities

Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues. Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations Representing the hotel in accordance with all Peninsula Standards and Service Principles

General requirements

Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations. Thorough knowledge of customer service needs and techniques. Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. Fluent English communication proficiency. Expertise in a second language would be desirable.

We look forward to welcoming you to the Peninsula family and receiving your resume.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.