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4 days ago
As Roof Stacks, we have been carrying out innovative projects since 2015. We aim to become a global actor in Tourism Systems, Extended Reality (AR/VR), Blockchain Technologies, Game Development, and Financial Technology, which are our areas of expertise. We focus on creating a difference with the technologies we develop and designing the future. In addition to our central office in Ataşehir/İstanbul, we have branches in Antalya and Elazığ in Turkey. We have strengthened our position in the global market by opening a new office in Austin, USA, which hosts world technology giants from all over the world.
Responsibilities:- Monitoring the performance of the Helpdesk team and providing coaching.
- Adhering to SLA timelines and regularly reporting them.
- Collaborating with the IT Infra team.
- Managing the Helpdesk team and operations.
- Improving the support processes for our users and creating documentation for them.
- Ensuring the effective resolution of incoming issues and managing internal escalation processes.
- Managing the onboarding and offboarding processes.
- Managing and tracking the inventory system, ensuring it is kept up-to-date.
- At least 2 years of experience in Helpdesk management.
- Strong knowledge in providing support to users.
- Strong communication and leadership skills.
- Knowledge of managing the ticket system through the application in use.
- Proficient in reading and understanding technical documentation in English.
- Ability to adapt to the growing and dynamic company environment and operations.
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Helpdesk Operations Manager
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