Helpdesk Operations Manager

5 days ago


Fatih, Istanbul, Turkey 副潦却慣歳 Full time

As a key member of our team, you will play a vital role in driving the success of our company. We are a dynamic and innovative organization that aims to become a global leader in Tourism Systems, Extended Reality, Blockchain Technologies, Game Development, and Financial Technology.

Job Summary:

We are seeking a highly skilled IT Helpdesk Lead to join our team. The successful candidate will be responsible for leading our Helpdesk team, providing coaching and guidance to ensure excellent customer service delivery. They will also collaborate with our IT Infra team, manage ticket systems, and ensure effective resolution of incoming issues.

Responsibilities:
  • Lead and manage the Helpdesk team to deliver high-quality customer service.
  • Provide coaching and training to Helpdesk staff to improve their skills and knowledge.
  • Collaborate with the IT Infra team to ensure seamless technical support operations.
  • Manage ticket systems and resolve issues efficiently.
  • Develop and implement processes to improve support services and user experience.
  • Conduct regular performance reviews and provide feedback to Helpdesk staff.
Qualifications:
  • At least 2 years of experience in Helpdesk management or a related field.
  • Strong leadership and communication skills.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Proficient in ticketing systems and technical documentation.
  • Strong analytical and problem-solving skills.

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