Key Account Manager
1 week ago
Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.
We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day.
Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself.
If you share that passion and believe in our mission, come and join us
What You'll Do?- Analyze and enhance the performance of existing merchants,
- Identify and implement cross-selling opportunities for merchants,
- Manage the retention and activation processes of merchants,
- Plan and execute recovery processes for departed merchants,
- Conduct cost and revenue analysis to develop and implement pricing strategies,
- Regularly convey customer feedback to relevant teams to contribute to product and service development processes,
- Manage pricing, contract renewal, and agreement processes,
- Collaborate with other teams within the company (sales, operations, product management, etc.) to provide end-to-end support to customers.
- Graduated from undergraduate departments of universities,
- Preferably having at least 5 years or more of experience in the financial sector or corporate client portfolio management,
- Able to think analytically, customer-oriented and result-oriented,
- Ability to provide solutions that create lasting satisfaction for customers by analyzing demands and expectations,
- Proficiency in MS Office applications and experience in using CRM systems,
- Having knowledge of market dynamics and industry trends, and developing innovative solutions,
- Proficiency in problem-solving and crisis management, with the ability to build long-term relationships with customers.
- Excellent communication skills, sense of urgency, accountability, and ownership,
- Strong problem-solving and analytical skills,
- Strong collaboration skills, responsive to project needs and demands in a fast-changing environment,
- Passion for learning and continuous improvement,
- Ability to work in a team environment as a reliable, responsible, and self-motivated team player,
- The first seat in every meeting and interaction always belongs to the user.
- Take ownership of every issue we are a stakeholder in and look at events beyond our responsibilities.
- As we bring our ideas to life, we pay attention to the details, research, discuss, and finally act quickly.
- We don't get stuck with traditional methods and popular opinions; we invent Papara-style ways of doing business.
- Market-competitive salary and pay-for-performance bonuses.
- Salary-based private pension plan with 3% company contribution.
- Transportation and meal allowance.
- We care about your professional development; you can use your learning budget on any platform.
- We care about you; private health & life insurance, a Gym in the office, and HPV vaccine.
- Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara. You can have a Metal Card for free.
- Technical equipment package that covers what you need. Internet allowance.
- Free platform memberships: Spotify, YouTube Premium, Netflix.
- Social activities: Happy Hours, Team Motivation Budget, Football Team, Sailing Team, Rowing Team, Cinema Club, Music Club, Travellers Club, Gastronomy Club, etc.
- No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
- We are against any form of discrimination. We believe that every individual has a unique personality.
- Green and pet-friendly campus, Basketball Court, Sleeping Room, and unlimited coffee.
We strive to make the hiring process the fastest and most convenient.
Come and join Papara
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