
Operations and Customer Experience Expert
16 hours ago
We are Wide and Wise, a pioneering organization committed to revolutionizing the way we approach customer success. As an essential member of our team, you will embody the role of Operations and Customer Experience Expert, spearheading process innovations and customer satisfaction.
Main Objectives:- Create and implement strategic plans to align clients with suitable freelancers, fostering successful partnerships.
- Cultivate and nurture strong relationships within our freelancer community, boosting collaboration and engagement.
- Drive client success by offering expert advice and support, significantly improving overall customer satisfaction.
- Analyze client feedback and satisfaction regularly, developing targeted initiatives to enhance loyalty.
- Rapidly address client concerns to maintain high customer satisfaction standards.
- Continuously refine operational processes, streamline workflows, and enhance platform usability through automation and optimization techniques.
- Effectively utilize CRM tools to track client interactions, opportunities, and deals, ensuring accurate data and integrity.
- Exceptional communication and interpersonal skills, backed by a customer-centric philosophy.
- Ability to stay current with industry trends, products, and technologies, integrating them into operational processes.
- Native fluency in English (written and spoken).
- A solutions-driven mindset, coupled with analytical thinking and efficient process management.
- Collaborative team player with an open-minded attitude toward growth.
- Bachelor's degree required.
- Beneficial experience in a startup environment or familiarity with startup culture.
- Adaptability to work in a hybrid model, spending at least three days per week at our office.
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Customer Experience Operations Specialist
6 days ago
Fatih, Istanbul, Turkey Insider Full timeStreamlining Partner SuccessThe Customer Success Operations Specialist plays a pivotal role in enhancing the entire partner journey at Insider. As a key member of our Revenue Ops (CS) team, you will be responsible for streamlining and optimizing processes to ensure seamless transitions from onboarding to post-onboarding.We take pride in creating exceptional...
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Customs Expert
5 days ago
Fatih, Istanbul, Turkey Tetra Pak Full timeAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...
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Customer Experience Trainer
6 days ago
Fatih, Istanbul, Turkey Insider Full timeRole SummaryThis position plays a pivotal role in bringing our mission and vision into reality. As a Customer Education Specialist, you will create and deliver exceptional eLearning experiences to our valued customers.You will be at the forefront of developing an in-depth understanding of our product and collaborating closely with internal stakeholders to...
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Operations Team Lead
6 days ago
Fatih, Istanbul, Turkey Intrepid Experience Full timeAbout UsWe are a global adventure company that balances purpose with profit. Our team of experts is dedicated to creating unforgettable trips in over 100 countries.
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Operations Efficiency Expert
5 days ago
Fatih, Istanbul, Turkey Hitachi Energy Full timeHitachi Energy is seeking an Operations Efficiency Expert to join its global team. As a key member of the operations team, the successful candidate will drive improvements in production planning and scheduling, optimizing process execution within the factory to enhance customer on-time delivery.The ideal candidate will possess a strong background in...
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Customer Experience Strategist
3 days ago
Fatih, Istanbul, Turkey Modanisa Full timeAbout ModanisaWe are a global e-commerce company specializing in modest fashion, operating in over 130 countries. Our mission is to bridge fashion and technology while providing an exceptional customer experience. We prioritize our customers, teams, and partners, striving for excellence in every aspect of our business.
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Customer Experience Associate
22 hours ago
Fatih, Istanbul, Turkey Novotelnorthbeach Full timeWe are seeking a Customer Experience Associate to join our team at Novotel Wollongong Northbeach. As a Customer Experience Associate, you will play a vital role in ensuring our guests receive exceptional service and have an unforgettable experience.Job ResponsibilitiesYour key responsibilities will include:Providing exceptional customer service and resolving...
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Customer Success
21 hours ago
Fatih, Istanbul, Turkey Wide and Wise Full timeWe are partnering with one of our clients to find a Customer Success & Operations Specialist who will take the lead in managing operational processes, enhancing customer satisfaction, and contributing to team success.This role is a great opportunity for someone who thrives on building strong client relationships, enjoys optimizing operations, and values...
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Operations Efficiency Expert
2 days ago
Fatih, Istanbul, Turkey Unilever Brazil Full timeUnilever Brazil is seeking a skilled Operations Efficiency Expert to lead customer operations digital transformation projects.The successful candidate will partner with CS&L (Customer Service, Logistics) and IP (Integrated Planning) to design and deliver tech solutions that unlock value for business.Key Responsibilities:Governing the execution of projects in...
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Senior Manager of Customer Experience
16 hours ago
Fatih, Istanbul, Turkey Yemeksepeti Full timeWe are seeking a Senior Manager of Customer Experience to join our team at Yemeksepeti. As a leader, you will be responsible for driving transformation and automation of manual tasks across Account Management, Account Management Admin, and elevating operational excellence.Key ResponsibilitiesDevelop and implement standardised operating methods, robust...
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Strategic Planning and Operations Experts
6 days ago
Fatih, Istanbul, Turkey Trendyol Full timeAbout UsTrendyol is a pioneering e-commerce company that has revolutionized the way people shop online. Founded in 2010, we have grown rapidly and now serve over 30 million customers across Turkey and other regions.We believe that technology is at the heart of our success, and we strive to create a seamless shopping experience for our customers. Our team is...
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Retail Loan Operations Expert
4 days ago
Fatih, Istanbul, Turkey ColendiBank Full timeAbout the JobThis Retail Loan Operations Expert role is focused on ensuring the effective execution of credit allocation, disbursement, monitoring, and closure processes. You will oversee processes such as digital loan application evaluation, post-allocation transactions, loan disbursement, tracking, and customer request management.
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Customer Data Expert
6 days ago
Fatih, Istanbul, Turkey Defacto Full timeUnlock community knowledge with Defacto, where experts add insights directly into articles assisted by AI. We're revolutionizing the way information is shared and consumed.Job OverviewAs a Customer Data Specialist at Defacto, you'll be focusing on the Loyalty Program, analyzing customer data to derive valuable insights for our CRM and Marketing Teams. Your...
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Customer Operations Director
3 days ago
Fatih, Istanbul, Turkey Samsung Electronics Full timeSamsung Electronics is seeking a Customer Operations Director to oversee the day-to-day operations of our customer service department. As a key member of our team, you will be responsible for ensuring that our customers receive top-quality support and services.Key Responsibilities:Oversee the planning, coordination, and implementation of customer service...
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Revenue Operations Expert
6 days ago
Fatih, Istanbul, Turkey Insider Full timeAbout InsiderWe are a leading B2B SaaS company that drives growth for our clients around the world. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.As a Revenue Operations Specialist at Insider, you will play a key role in driving revenue growth through process improvement...
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Global Customer Experience Director
3 days ago
Fatih, Istanbul, Turkey ManpowerGroup Full timeAbout the RoleWe are looking for a seasoned Global Customer Experience Director to lead our customer service efforts across the globe.This critical position involves developing and executing a comprehensive customer experience strategy, leveraging insights from data analysis and market research. The successful candidate will collaborate closely with regional...
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Customer Experience Advocate
6 days ago
Fatih, Istanbul, Turkey Insider Full timeWe provide equal opportunity in a zero-discrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.About the Role:Serve as an engineer to modify or customize products based on customers' requirements.Troubleshoot technical...
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Customer Experience Specialist
40 minutes ago
Fatih, Istanbul, Turkey Digiturk Full timeARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?We are Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience, Digiturk has started to provide internet services to...
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Customer Operations Specialist
3 days ago
Fatih, Istanbul, Turkey Getron Corp. Full timeGetron (https://www.getron.com/) is seeking a Customer Operations Specialist who has excellent skills to analyze, distinguish, schedule, and endorse our Customers' needs through their journey with Getron Services and Solutions.As a member of our growing global team, you need to have a strong understanding of the ecosystem of Getron Services and Solutions to...
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Virtual Customer Experience Agent
6 days ago
Fatih, Istanbul, Turkey KuCoin Exchange Full timeAre you a motivated and customer-focused individual looking for a challenging and rewarding role? Do you have excellent communication skills and a passion for delivering exceptional customer service?About UsWe are KuCoin Exchange, a leading cryptocurrency exchange operating globally.We pride ourselves on our commitment to customer satisfaction, innovation,...