Industrial Service Market Director

2 days ago


Fatih, Istanbul, Turkey AB Volvo Full time

Imagine working at the forefront of sustainable transport and infrastructure solutions. As an Industrial Service Market Director, you will be responsible for developing business strategies for services, parts, and accessories. Your expertise in shaping market potentials and dealer structures will play a crucial role in driving our commercial success.

Main Responsibilities:
  • Develop business strategies for services, parts, and accessories
  • Coordinate commercial crew activities and business partner development
  • Identify market potentials and develop dealer structures
  • Manage claims and local legal issues against Volvo Penta
  • Conduct business partner and OEM audits, implementing necessary actions
  • Oversee customer surveys and ensure OEM customer satisfaction
  • Support and develop service market capabilities and technical competence
  • Secure competence development for dealers and internal organization
  • Manage, inspire, and develop the team
  • Contribute to the service market organization and manage operational performance
  • Handle warranty and goodwill processes
  • Support the authorization and auditing of service dealers
About You:

We're looking for a highly motivated individual with excellent command of English (written and spoken), including presentation skills. A minimum of 8 years of experience in the industrial motors sector is required. If you dream big, we do too, and we're excited to grow together.

Main Requirements:

  • Minimum 8 years of experience, preferably in the industrial motors sector
  • Excellent command of English (written and spoken), including presentation skills
  • Highly motivated, goal-oriented, self-directed, and energetic with a strong bias for action
  • Ability to quickly understand customer needs and deliver timely solutions
  • Effective communication and collaboration skills across different teams


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