Commercial Services Director

2 days ago


Fatih, Istanbul, Turkey AB Volvo Full time

We are a world-leading supplier of engines and complete drive systems for marine and industrial applications. As a Strategic Business Development Manager, you will play a crucial role in developing business strategies for services, parts, and accessories, while identifying market potentials and developing dealer structures.

About Our Products:

We make our customers win by providing them with the best possible solutions. Our products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed.

About This Role:

  • Develop business strategies for services, parts, and accessories
  • Coordinate commercial crew activities and business partner development
  • Identify market potentials and develop dealer structures
  • Manage claims and local legal issues against Volvo Penta
  • Conduct business partner and OEM audits, implementing necessary actions
  • Oversee customer surveys and ensure OEM customer satisfaction
  • Support and develop service market capabilities and technical competence
  • Secure competence development for dealers and internal organization
  • Manage, inspire, and develop the team
  • Contribute to the service market organization and manage operational performance
  • Handle warranty and goodwill processes
  • Support the authorization and auditing of service dealers

Main Requirements:

  • Minimum 8 years of experience, preferably in the industrial motors sector
  • Excellent command of English (written and spoken), including presentation skills
  • Highly motivated, goal-oriented, self-directed, and energetic with a strong bias for action
  • Ability to quickly understand customer needs and deliver timely solutions
  • Effective communication and collaboration skills across different teams


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