AI Solution Manager

3 days ago


Bursa, Bursa, Turkey Tymely A.I. Ltd. Full time

Tymely develops an innovative AI solution that revolutionizes customer support. As a key member of our team, you will ensure our clients get the most value from our service. You will be responsible for managing all aspects of the customer lifecycle, from onboarding to cross-sells and upsells.

Key Responsibilities
  • Work with enterprise clients to provide monthly reviews, periodical reporting, and product education
  • End-to-end ownership of customer onboarding projects
  • Establish trusted advisor relationships with customers by providing best practices on how to use our products
  • Overall responsibility for ongoing customer health, growth, and satisfaction
Requirements
  • 2-3 years experience in customer success or account management in a B2B SaaS company
  • Passion for customers and the Customer Service field
  • Technical project management experience
  • Tech savvy with ability to present our company to customers
  • Experience with CRM systems (Salesforce, Zendesk, Oracle)
  • Excellent communication and interpersonal skills
  • Ability to prioritize and perform effectively under pressure


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