
Driver Growth and Retention Specialist
5 days ago
Lalamove is a leading logistics company dedicated to revolutionizing the delivery industry through innovation and technology. Since 2013, we have been tackling complex logistics challenges to provide fast, simple, and reliable delivery solutions to millions of customers worldwide.
We are expanding our presence globally, with a focus on building strong relationships with our driver-partners and customers. Our goal is to become synonymous with delivery excellence and make a positive impact on local communities.
Job ResponsibilitiesAs the Driver Operations Manager, you will be responsible for:
- Driver Acquisition and Onboarding: Maintain a robust process for acquiring and onboard new drivers, ensuring a stable supply to meet customer needs.
- Community and Retention Management: Drive engagement activities, training sessions, and business initiatives to build trust and loyalty with our driver-partners in Turkey.
- Standard Operating Procedures: Establish and enforce policies and procedures to support smooth operations, addressing and preventing issues promptly.
- Performance Tracking: Regularly monitor team efficiency and service quality, taking corrective actions to maintain high standards.
Requirements:
- Leadership skills to manage a large and diverse team, driving results-oriented initiatives.
- Strong sense of prioritization and structured mindset to handle multiple tasks simultaneously without compromising quality.
- Integrity to make data-driven decisions that align with company goals and objectives.
- Effective communication skills to articulate ideas clearly and succinctly.
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