Revenue Growth and Retention Specialist

4 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
About Us

We are Vodafone Group, a leading telecommunications company in Europe and Africa. We are passionate about innovation and continuously invest in new technologies to improve the lives of millions of customers, businesses, and people worldwide.

Our Culture

We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. Our culture is one of innovation, collaboration, and continuous learning.

Job Responsibilities
  • Lead digital transformation to build an always-on marketing structure through data-driven and contextual approaches.
  • Analyze and identify churn drivers by interpreting insights from models, exit surveys, disconnection trends, customer activity, debt collection performance, customer complaints, NPS, and incorporate all into action plans.
  • Plan and execute e2e digitalization and automation of CVM actions.
  • Develop and perform action plans and related activities (retention, upsell, x-sell) for the delivery of churn and disconnection targets.
Requirements
  • Bachelor's degree in Engineering or Business, Economics, MIS, statistics; master's degree is a plus.
  • New graduate or up to 3-4 years of experience in Marketing, Finance, or Product departments.
  • Good understanding of business modeling, analysis, and reporting.
  • Experience with business intelligence tools and MS Office (Excel and PowerPoint).
What We Offer

Vodafone Group offers a range of benefits, including a flexible benefits program, hybrid working kit, ergonomic kit allowance, digital meal voucher, flexible transportation allowance, employee assistance hotline & counseling, comprehensive private health insurance, and discounted price deals for products & services.



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