Complaint Escalation Officer

6 days ago


Fatih, Istanbul, Turkey Danfoss GmbH Full time
Key Responsibilities:

The successful candidate will have primary responsibility for receiving, reviewing, and processing customer claims. They will also communicate with customers, gather information, and make informed decisions regarding claim resolution.

In this role, you will work closely with cross-functional teams, including Sales, Marketing, and Operations, to ensure seamless coordination and effective communication.

You will utilize your analytical and problem-solving skills to investigate claims, identify areas for improvement, and implement changes to enhance efficiency and effectiveness.

Requirements:
  • Education: Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Engineering.
  • Experience: 1-2 years of experience in a similar role, preferably in the manufacturing or service industry.
  • Skills: Strong communication and problem-solving skills, proficiency in Microsoft Office and SAP, excellent analytical and organizational abilities.


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