
Complaint Escalation Officer
6 days ago
The successful candidate will have primary responsibility for receiving, reviewing, and processing customer claims. They will also communicate with customers, gather information, and make informed decisions regarding claim resolution.
In this role, you will work closely with cross-functional teams, including Sales, Marketing, and Operations, to ensure seamless coordination and effective communication.
You will utilize your analytical and problem-solving skills to investigate claims, identify areas for improvement, and implement changes to enhance efficiency and effectiveness.
Requirements:- Education: Bachelor's degree in a relevant field, such as Business Administration, Marketing, or Engineering.
- Experience: 1-2 years of experience in a similar role, preferably in the manufacturing or service industry.
- Skills: Strong communication and problem-solving skills, proficiency in Microsoft Office and SAP, excellent analytical and organizational abilities.
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Operations Management Officer
4 days ago
Fatih, Istanbul, Turkey Philips Iberica SAU Full timeKey ResponsibilitiesThe successful candidate will be responsible for creating and implementing effective resourcing plans, developing and dispatching service orders, and serving as the primary point of contact for exception and escalation of service orders.Responsibilities:Create and implement effective resourcing plans to ensure optimized resource...
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Customer Service Support Officer
4 days ago
Fatih, Istanbul, Turkey Philips Iberica SAU Full timeJob TitleCustomer Service Support OfficerJob DescriptionCustomer Service Support OfficerMaking long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.Your role:Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized...
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Customer Service Support Officer
2 days ago
Fatih, Istanbul, Turkey Philips Full timeJob Title: Customer Service Support OfficerJob Description:Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.Your Role:Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and optimize resource allocation across service...
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Video Call Support Specialist
5 days ago
Fatih, Istanbul, Turkey KuCoin Exchange Full timeKuCoin Exchange is seeking a highly skilled and customer-oriented Video Call Customer Representative to join our team in Turkey. In this role, you will be the point of contact for new customers, ensuring a seamless onboarding experience.ResponsibilitiesYou will conduct video calls to verify customer identities, complete contract approvals, and guide users...
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Quality Assurance Manager
3 days ago
Fatih, Istanbul, Turkey Hitachi Vantara Corporation Full timeJob DescriptionOverviewHitachi Energy is committed to advancing a sustainable energy future for all. As a leading provider of power solutions, we strive to bring power to our homes, schools, hospitals, and factories.Key Responsibilities:Develop and implement supplier quality management strategies for series-purchased components.Guide supplier task forces and...
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Supplier Quality Engineer
4 days ago
Fatih, Istanbul, Turkey Hitachi Energy Full timeHitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that...
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Style and Image Consultant
4 days ago
Fatih, Istanbul, Turkey Zegna Full time**About the Role**We are seeking a highly skilled Sales, Customer Service, and Business Development professional to join our team as a Senior Style Advisor at Zegna.Key ResponsibilitiesWelcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.Identify customer needs through asking questions;...
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Supplier Quality Engineer
3 days ago
Fatih, Istanbul, Turkey Hitachi Vantara Corporation Full timeDescriptionHitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories.Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global...
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Senior Customer Service Representative
4 days ago
Fatih, Istanbul, Turkey Zegna Full time**Our Ideal Candidate**We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences in a fast-paced retail environment. As a Senior Style Advisor at Zegna, you will have the opportunity to work with a talented team of professionals who share your passion for fashion and customer...
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Customer Experience Manager
4 days ago
Fatih, Istanbul, Turkey Zegna Full time**Job Description**In this role, you will be responsible for delivering exceptional customer experiences through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.You...
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Remote Customer Service Representative
5 days ago
Fatih, Istanbul, Turkey KuCoin Exchange Full timeKuCoin Exchange is a leading cryptocurrency exchange that operates globally. We are seeking a skilled and customer-focused Video Call Customer Representative to join our team in Turkey. In this role, you will be responsible for conducting video calls with customers to complete the onboarding process.Job DescriptionYou will work closely with the team leader...
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Fashion Sales and Service Advisor
4 days ago
Fatih, Istanbul, Turkey Zegna Full time**Join Our Team**Zegna is seeking a highly skilled Senior Style Advisor to join our team. As a Senior Style Advisor, you will be responsible for delivering exceptional customer experiences through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are...
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Retail Sales Advisor
3 days ago
Fatih, Istanbul, Turkey Ermenegildo Zegna Holditalia S.p.A Full timeJob Description:We are seeking a highly skilled Retail Sales Advisor to join our team in Istanbul, Turkey. As a Senior Style Consultant, you will be responsible for delivering exceptional customer service and providing expert advice on our premium fashion products.In this role, you will:Welcome and greet every customer in a warm and friendly manner,...
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Quality Management Professional
4 days ago
Fatih, Istanbul, Turkey Hitachi Energy Full timeHitachi Energy: Advancing a Sustainable Energy Future for AllAs a Supplier Quality Engineer at Hitachi Energy, you will be responsible for managing supplier quality management tasks for series purchased components.You will guide supplier task forces and escalate management to ensure high-quality materials are delivered.A critical component of this role is...
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Customer Onboarding Coordinator
5 days ago
Fatih, Istanbul, Turkey KuCoin Exchange Full timeWe are seeking a talented and customer-focused Video Call Customer Representative to join our KuCoin Turkey team. As the point of contact for new customers, you will play a crucial role in ensuring a smooth and efficient onboarding experience.About the JobYou will conduct daily video calls with customers to complete the onboarding process, including identity...
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Customer Support Specialist
4 days ago
Fatih, Istanbul, Turkey Philips Iberica SAU Full timeJob DescriptionWe are looking for a talented Customer Service Support Officer to join our team at Philips Iberica SAU. As a key member of our operations team, you will be responsible for creating and implementing effective resourcing plans, developing and dispatching service orders, and serving as the primary point of contact for exception and escalation of...
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Fund Security Expert
2 days ago
Fatih, Istanbul, Turkey TELPA A.Ş. Full timeJob DescriptionIn this role, you will be responsible for ensuring the security of funds by managing local payment operations and bills. You will need to manage operational issues, report any discrepancies or problems, and ensure that problems are followed up and closed.You will also be responsible for proactively monitoring payment processes, identifying...
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Payment Management Professional
2 days ago
Fatih, Istanbul, Turkey TELPA A.Ş. Full timeRole OverviewThe Finance Specialist role is critical in ensuring the security of funds by managing local payment operations and bills in a variety of ways, including bill transfers and cash handling. This involves ensuring the accuracy, timeliness, and compliance of payments.This position also requires managing operational issues, reporting any discovered...
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Compliance Risk Manager
3 days ago
Fatih, Istanbul, Turkey Bank of America Full timeJob Description:This is a hybrid role that ensures the identification, escalation, and timely mitigation of compliance and electronic trading operational risks in the country. The position aligns with Global Compliance - Enterprise Policy, Operational Risk Management - Enterprise Policy, and the Compliance and Operational Risk Management Program and Standard...
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Expert Solutions Resolution Analyst
2 hours ago
Fatih, Istanbul, Turkey Vodafone Group Full timeWhat you'll doEnd-to-end resolution of customer complaints from senior management, meeting all requests with 100% customer satisfaction.To create all the necessary processes by carrying out the necessary controls for customer complaints received through official channels.Receiving THH complaints through the Ketsis system, checking the responses, and sending...