
Customer Collaboration Specialist
2 days ago
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.
How you will contribute
- Be the single point of contact for your customer portfolio
- Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfaction
- Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer), and developing collaborative relationships cross-functionally and with customers
- Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
- Use customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive decision making internally and with the customer in ways that maximize service levels and sales
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Experience in CS&L and with customers
- Experience in fast-moving consumer goods or consumer packaged goods company
- Strong analytical and problem-solving skills
- SAP knowledge and expertise in MS Office
- Customer orientation, strong influencing and communication skills
- Strong focus on delivering productivities, service and KPIs
- Team player, accountable, proactive thinking, flexibility
More about this role
What you need to know about this position:
Education / Certifications:
Job specific requirements: no
Relocation Support Available?
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Job Type
Regular
Customer Service & Logistics
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum.
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
#J-18808-Ljbffr-
Customer Collaboration Specialist
3 days ago
Fatih, Istanbul, Turkey Mondelēz International Full timeJob DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic...
-
Collaboration and Logistics Specialist
3 days ago
Fatih, Istanbul, Turkey Mondelēz International Full timeJob OverviewThis exciting role offers an exceptional opportunity to join Mondelēz International's dedicated customer service team. As a key liaison between our company and external stakeholders, you will leverage your analytical and problem-solving skills to drive business growth and improve customer satisfaction.The ideal candidate will possess a proven...
-
Customer Success Specialist
4 days ago
Fatih, Istanbul, Turkey Digitopia Global Consulting Limited Full timeEmpower Transformations: Customer Success SpecialistYour RoleAs a Customer Success Specialist at Digitopia, you will be the trusted partner for our customers and global partners, ensuring their success and satisfaction with our Impact Platform. You will:Build and maintain strong, long-term relationships with customers, partners, and stakeholders.Provide...
-
Customer Success Specialist
1 week ago
Fatih, Istanbul, Turkey Cylana Full timeCustomer Success Specialist (Part-Time or Full-Time) – CylanaAre you passionate about customer success and technology? Do you thrive in a dynamic environment where you can make a real impact? Cylana is looking for a Customer Success Specialist to join our teamAbout UsCylana is a cutting-edge technology company dedicated to delivering innovative solutions...
-
Customer Technical Support Specialist
2 weeks ago
Fatih, Istanbul, Turkey ZF Group Full timeReq ID 76599 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.About the Team:We are expanding our Customer Service team across Istanbul and looking for a Customer Technical Support Specialist (Customer Competency Center) to join us in Istanbul with Division Aftermarket.What you can look forward to as Customer Technical Support...
-
Customer Support Specialist
6 days ago
Fatih, Istanbul, Turkey Spyke Games Full timeAbout Spyke GamesWe are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and 'fun to work with'...
-
Customer Support Specialist
14 hours ago
Fatih, Istanbul, Turkey Threecolts Full timeAt Threecolts, we strive to provide an exceptional customer experience by connecting our customers with expert support. As a Customer Support Specialist, you will play a vital role in ensuring our clients receive the best possible assistance with our products and services.Your responsibilities will include addressing customer inquiries, providing solutions,...
-
Customer Support Specialist
1 week ago
Fatih, Istanbul, Turkey Spyke Games Full timeAbout Spyke GamesWe are a leading mobile gaming company founded by gaming veterans who have built and scaled massive gaming businesses for the past decade.We want to build the next generation of mobile game franchises to be played by millions of people around the globe for years. We are bringing together the smartest, the most talented and 'fun to work with'...
-
Customer Relations Specialist
8 hours ago
Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full timeWe're looking for a customer-focused Customer Relations Specialist to join our team. As a Customer Relations Specialist, you will be responsible for ensuring excellent customer relations and providing support to our field service team.Your key responsibilities will include ensuring all necessary documentation is in place, closing customer cases when...
-
Customer Support Specialist
2 days ago
Fatih, Istanbul, Turkey Exely - Direct Drive for Your Hotel Sales Full timeExely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...
-
Customer Service Solutions Specialist
5 days ago
Fatih, Istanbul, Turkey TELPA A.Ş. Full timeAt TELPA A.Ş., we are seeking a highly motivated and skilled Customer Service Solutions Specialist to join our team.Job SummaryThe ideal candidate will have excellent communication skills, be able to work under pressure, and possess a good command of English. They should also have a bachelor's degree in Electronics, Computer Science, or a related field, and...
-
Customer Service Specialist
3 hours ago
Fatih, Istanbul, Turkey CoinTR Full timeDirect message the job poster from CoinTRHRBP @CoinTR | ex-Gate.io | ex-MEXC | Helping global companies with localization processAbout Us:CoinTR is a leading cryptocurrency exchange, dedicated to empowering users with a seamless and secure trading experience. With a rapidly growing community, we aim to redefine the standards of financial freedom and...
-
Customer Service Specialist
2 weeks ago
Fatih, Istanbul, Turkey Cointr Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CoinTRHRBP @CoinTR | ex-Gate.io | ex-MEXC | Helping global companies with localization processAbout Us: CoinTR is a leading cryptocurrency exchange, dedicated to empowering users with a seamless and secure trading experience. With a rapidly growing community, we...
-
Customer Care Specialist
4 days ago
Fatih, Istanbul, Turkey Swatch Group Full timeSwatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments and is also active in the manufacture and sale of jewellery, watch movements and components.Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain,...
-
Customer Success Specialist
5 days ago
Fatih, Istanbul, Turkey flexigo Full timeEver dreamt of disrupting one of the biggest and fastest growing industries? As part of the flexigo Team, you will Vektor Mobility is based in Istanbul, the center of shared mobility as we are lucky to have established shared mobility offerings since 30-40 years. flexigo is digitalizing these incumbent offerings and also empowering new mobility service...
-
Customer Analytics Specialist
7 days ago
Fatih, Istanbul, Turkey QNB Türkiye Full timeWe are looking for a Customer Analytics Specialist to join our team at QNB Türkiye.Key ResponsibilitiesYou will be responsible for customer profiling and segmentation, market share evaluation, and benchmarking.Strong communication skills and the ability to follow up and manage time effectively are essential for this role.A bachelor's degree in a relevant...
-
Experience Expert
7 days ago
Fatih, Istanbul, Turkey Digiturk Full timeDigiturk is a leading broadcasting platform in Turkey, and we are looking for a talented individual to join our team as a Customer Experience Specialist.As a Customer Experience Specialist, you will play a crucial role in shaping our customers' experience by creating a positive and engaging interaction across multiple touchpoints.Responsibilities...
-
Customer Support IT Specialist
5 days ago
Fatih, Istanbul, Turkey Michael Page Türkiye Full timeAbout Our ClientWe are looking for a Customer Support IT Specialist for our client who manufactures laboratory healthcare equipment.Job DescriptionProvide direct support to both internal and external customers, operators, and end users: helping set up hardware or software, troubleshooting and diagnosing connectivity/data access problems, answering questions...
-
Customer Portfolio Specialist
3 days ago
Fatih, Istanbul, Turkey Brambles Limited Full timeBrambles Limited is a leading global supply chain solutions provider. Our innovative business model helps our customers transport goods more efficiently, safely and with less environmental impact.About the RoleWe are seeking a highly motivated Customer Portfolio Specialist to join our team. In this role, you will be responsible for managing a portfolio of...
-
Customer Engagement Specialist
5 days ago
Fatih, Istanbul, Turkey 51Talk Headquarters Full timeThe 51Talk Headquarters seeks a motivated and experienced Customer Engagement Specialist to join their team. In this role, you will be responsible for educating potential customers on the value of English education via phone calls.Key Responsibilities:Follow-up leads and provide them with information about the benefits of English education.Assist customers...