Customer Care Manager

3 days ago


Fatih, Istanbul, Turkey GoStudent GmbH Full time

The Role at a Snapshot

Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education As a Customer Care Manager at GoStudent, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?

Location

Istanbul or Turkey (hybrid-remote)

Your Role in Our Mission:

  • Support: You are the first point of contact for general customer enquiries (telephone calls, WhatsApp messages and emails).
  • Advice: You advise GoStudent customers over the phone and support them with any technical issues.
  • Administration: Offering help through live chat, processing emails and issuing invoices.
  • Teamwork: You work together with the Customer Care team to find customer-friendly solutions.
  • Problem solving: You take care of high-priority requests (teacher search, organization, booking).
  • Interface: You are the interface between our Customer Success Department and our tutors.
  • Coordination: You organize tutoring sessions and ensure that they run smoothly.

What will you bring:

  • Education: Completed prior commercial training.
  • Language skills: You are proficient in Turkish.
  • Extroverted: You are a natural communicator and can put yourself in the shoes of every customer in order to find the right solution for every problem and bring a smile to our customers' faces.
  • Organizational talent: You know how to structure yourself, see the bigger picture and keep a cool head even when under pressure.
  • Hands-on mentality: You are hands-on, show a high degree of initiative and responsibility and quickly learn new tasks. You are also no stranger to multitasking.
  • All-rounder: You are enthusiastic about our product, quickly learn the necessary hard facts and convince with your authenticity as well as your customer and service orientation.

Our way to develop your full potential:

  • Flexible & focused working: Benefit from our hybrid working model with 2-3 flexible days per week and a Meeting Free Friday for undisturbed productivity.
  • We grow together: Continue your career with clear development paths and our Spark Growth & Development program. Get access to 1000s of courses on LinkedIn Learning, our Spark Mentorship program and monthly learning sessions. Take advantage of 30 free learning sessions to experience GoStudent for yourself.
  • Work Smart, Play Hard: Our regular team and office events ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.
  • Strength through community: Get involved in one of our GoStudent Employee Resource Groups (ERGs) and stand up for issues that are close to your heart.
  • All-round support: We are there for you 24/7. Benefit from a comprehensive Employee Support Program - not only for you, but also for your loved ones.
  • Music room, sleeping pods, gym, and gaming room.
  • Complimentary coffee, refreshments, and beverages.
  • Team events and social gatherings.

Openness Statement

We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger. Want to find out more? Then visit our career page "who we are"

If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now

Please upload your CV in PDF format, preferably in English as DOC format may not be supported.

#J-18808-Ljbffr

  • Fatih, Istanbul, Turkey ITH Icoserve Full time

    We are Ith Icoserve, a leading provider of healthcare technology solutions. Our mission is to improve patient outcomes and experiences through innovative technology. We are currently seeking a Customer Care Technician to join our team in Istanbul.In this role, you will be responsible for providing technical support to customers and ensuring high levels of...


  • Fatih, Istanbul, Turkey Cointr Full time

    At CoinTR, we are committed to delivering world-class customer service. As a Remote Customer Care Associate, you will play a vital role in achieving this goal by providing timely and effective support to our customers. This is an excellent opportunity to build a career in the rapidly growing Web3 industry and become part of the future of finance.About the...


  • Fatih, Istanbul, Turkey Clinichub Full time

    We are seeking a highly skilled Patient Care Coordinator to join our team at Clinichub.As a Patient Care Coordinator, you will be responsible for providing exceptional care and support to international patients during their stay in Turkey.This role involves working closely with patients, doctors, and other healthcare professionals to ensure seamless...


  • Fatih, Istanbul, Turkey Univar Solutions Full time

    About This OpportunityWe are seeking an ambitious Personal Care Sales Executive to join our team. As a key member of our sales force, you will be responsible for driving growth and revenue within the personal care sector.Your Key Responsibilities:Identify potential markets in Italy for assigned products.Research and identify potential customers for products...


  • Fatih, Istanbul, Turkey Smilehairclinic Full time

    Job Title: Patient Experience Manager and Post Op Follow-up DoctorWe are seeking a highly skilled and experienced healthcare professional to join our team as a Patient Experience Manager and Post Op Follow-up Doctor.This is a mid-senior level, full-time position in our rapidly growing clinic, Smile Hair Clinic.The ideal candidate will have at least 5 years...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Job ProfileThis Customer Value Management Executive will be responsible for increasing customer lifetime value through seamless care projects across the customer lifecycle. The successful candidate will analyze and identify churn drivers, develop and perform action plans, and lead digital transformation to build an always-on marketing structure.The ideal...


  • Fatih, Istanbul, Turkey Univar Solutions Full time

    Job SummaryWe are seeking a talented Technical Sales Specialist - Personal Care to join our team. As a key member of our sales force, you will be responsible for building and maintaining strong relationships with customers in the personal care sector.Main Responsibilities:Develop and execute sales strategies to drive growth and revenue within the personal...


  • Fatih, Istanbul, Turkey Abroad Work Full time

    Job DescriptionAs a Clinical Care Coordinator at Abroad Work, you will be responsible for preparing and dispensing medications to patients. This role involves working closely with healthcare providers to optimize patient care, reviewing drug regimens, and adjusting treatments as needed.Key responsibilities include Medication Therapy Management, where we...


  • Fatih, Istanbul, Turkey GoStudent GmbH Full time

    Are you ready to redefine education with us? As a Customer Care Manager at GoStudent GmbH, you'll be instrumental in crafting unforgettable customer experiences.Your Core ResponsibilitiesDeliver top-notch support through various channels, ensuring seamless customer interactions.Offer expert guidance on technical matters, collaborating closely with the...


  • Fatih, Istanbul, Turkey American President Lines Full time

    Why Work With Us?We offer a unique opportunity to work in a fast-paced, international environment with a forward-thinking company.Our team is passionate about delivering exceptional customer service and working collaboratively to achieve our goals.As a Customer Service Officer, you will play a vital role in serving customers through all queries and...


  • Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...


  • Fatih, Istanbul, Turkey Dr. Öreroğlu Plastic Surgery Clinic Full time

    About the Role:We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Dr. Öreroğlu Plastic Surgery Clinic. In this role, you will be responsible for managing patient data, scheduling appointments, and providing administrative support to our medical team.Key Responsibilities:Manage patient records and ensure...


  • Fatih, Istanbul, Turkey International Nanny Ltd Full time

    We are seeking an experienced nanny to join our team at International Nanny Ltd, providing full-time care for a 5-month-old baby in Istanbul. The successful candidate will have a deep passion for working with children, significant infant care experience, and the ability to commit to a long-term position (minimum 3 years preferred).About the FamilyThe family...


  • Fatih, Istanbul, Turkey GoStudent GmbH Full time

    At GoStudent GmbH, we're shaping the future of education by providing exceptional customer experiences. As a Customer Care Manager, you'll play a pivotal role in ensuring every student receives the support they need to excel.Your MissionYou will be the first point of contact for general customer enquiries, supporting them through telephone calls, WhatsApp...


  • Fatih, Istanbul, Turkey TalentWay Consultancy Full time

    We're partnering with a global company dedicated to helping employees of various companies and institutions embrace an active and healthy lifestyleWe are actively seeking a dynamic Customer Experience Director for their teams in İstanbul. Joining forces with a global company, you'll play a pivotal role in expanding our footprint and solidifying our position...


  • Fatih, Istanbul, Turkey Digiturk Full time

    ARE YOU READY TO MAKE YOUR STORY REAL AT DIGITURK?We are Digiturk, the first digital broadcasting platform in Turkey, have brought a new perspective to television broadcasting in Turkey with the firsts we have pioneered since our establishment in 1999. Keeping up with today's changing viewing experience, Digiturk has started to provide internet services to...


  • Fatih, Istanbul, Turkey ITH Icoserve Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally...


  • Fatih, Istanbul, Turkey Rexon Health Full time

    We strive to deliver exceptional patient care and experience. Our Call Center Sales Consultant will be an integral part of this mission.The successful candidate will have a strong understanding of sales consulting, customer satisfaction, and customer service.Responsibilities include:Providing excellent customer service and ensuring customer...


  • Fatih, Istanbul, Turkey One Peak Partners LLP Full time

    We are seeking a seasoned Customer Success Team Lead to join our team at One Peak Partners LLP. As part of the Docplanner Group, which is one of Europe's largest healthcare technology companies, Doktortakvimi.com is the number 1 healthcare platform of Turkey.We have created a unique and enjoyable culture in our ten-year operation in Turkey. In the surveys we...


  • Fatih, Istanbul, Turkey Blueads Full time

    Job Title: CRM Manager - Foreign Exchange ExpertiseAbout the Role:We are seeking an experienced Customer Relationship Manager to join our team in Istanbul. The ideal candidate will have a strong background in managing customer relationships within the Foreign Exchange industry.Key Responsibilities:Develop and implement effective CRM strategies to improve...