Customer Care Technician

2 days ago


Fatih, Istanbul, Turkey ITH Icoserve Full time

We are Ith Icoserve, a leading provider of healthcare technology solutions. Our mission is to improve patient outcomes and experiences through innovative technology. We are currently seeking a Customer Care Technician to join our team in Istanbul.

In this role, you will be responsible for providing technical support to customers and ensuring high levels of satisfaction. You will also work closely with cross-functional teams to develop and implement process improvements.

You will have the following key responsibilities:

  • Provide technical support to customers to resolve issues and concerns.
  • Collaborate with cross-functional teams to develop and implement process improvements.
  • Identify areas for cost savings and implement changes to achieve efficiencies.
  • Develop and maintain relationships with customers to ensure high levels of satisfaction.

To succeed in this role, you will need:

  • A minimum of 1 year of experience in customer care or a related field.
  • A strong understanding of healthcare technology and industry trends.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

If you are a customer-focused individual with a passion for healthcare technology, we encourage you to apply for this exciting opportunity.


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