E-commerce Partnership Strategist
7 days ago
E-commerce Partnership Strategist
Cresco Human Resources Management & Consultancy Ltd. is seeking a highly skilled and experienced professional to join our team as an E-commerce Partnership Strategist. As a key member of our partnership management team, you will play a critical role in driving business growth, revenue, and customer satisfaction through strategic partnerships and customer-centric initiatives.
About the Role
This challenging and rewarding role demands a seasoned professional with extensive experience in partnership management, program management, or project management within the technology or e-commerce sector. You will lead cross-functional teams, develop strategic relationships, and drive business growth through effective partner management.
Responsibilities
- Develop and execute strategic plans to drive e-commerce growth, revenue, and customer satisfaction through strategic partnerships and customer-centric initiatives.
- Lead cross-functional teams to deliver projects, initiatives, and programs that drive business success, including partnership development, customer onboarding, and process optimization.
- Build and maintain strong relationships with partners, customers, and internal stakeholders to ensure seamless communication and collaboration, resulting in higher customer satisfaction and retention.
- Collaborate with the partnership management team to develop and implement processes, procedures, and policies that drive efficiency, effectiveness, and customer satisfaction.
- Provide thought leadership and expert guidance on e-commerce strategy, operations, and technology to drive business growth and innovation, staying up-to-date with industry trends, best practices, and emerging technologies.
Requirements
- Minimum 5+ years of experience in e-commerce partnership management, partnership management, or a related field.
- Proven experience in team management, strategic decision-making, and driving business growth and revenue.
- Strong understanding of e-commerce ecosystems, technology-driven partner management, and SaaS, integrations, and technology-driven business solutions.
- Excellent communication, interpersonal, and leadership skills, with a proven track record of building strong relationships with partners, customers, and internal stakeholders.
- PMP certification is preferred, demonstrating expertise in project management and process optimization.
- Hands-on experience in partner relationship management and process optimization, with a focus on delivering exceptional customer experiences.
- Experience working in a fast-paced, technology-driven environment, with adaptability and flexibility to navigate changing business needs.
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