Client Success Manager

2 days ago


Fatih, Istanbul, Turkey Keller Executive Search Full time

Keller Executive Search is seeking an experienced Client Success Manager to join our team. This role is responsible for driving operational excellence, developing strategic partnerships, and ensuring seamless workflow and customer satisfaction.

Key Responsibilities:
  • Manage and communicate with clients to ensure their needs are met and exceeded.
  • Collaborate with the operations team to implement process improvements and enhance efficiency.

Sales Process Analysis: Review sales call recordings and videos to evaluate performance, provide constructive feedback, and optimize sales techniques.

Partnership Development: Identify and establish partnerships with other recruitment companies, primarily in the European market, to expand our reach and enhance service offerings.

Strategic Support: Collaborate with leadership on sales strategy development, contribute to process improvement initiatives, and support training and development programs for sales team members.

The ideal candidate will possess the following:

  • Outgoing Personality: An extroverted individual who excels in building relationships and driving business results.
  • Highly Intelligent: Quick learner with the ability to understand complex concepts and drive strategic decision-making.
  • Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
  • Excellent Communicator: Strong verbal and written communication skills to effectively engage with clients and internal stakeholders.
  • Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions to drive business success.

Benefits include:

  • Medical Aid
  • All local Public Holidays Observed
  • Paid Annual Leave
  • Paid Sick Leave
  • Significant opportunities for personal growth, skill development, and career advancement.
  • A supportive, inclusive, and diverse work environment that values collaboration and innovation.

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