
After Sales Service Manager
4 days ago
As an After Sales Service Manager, you will be responsible for ensuring that our customers receive exceptional after-sales service. You will develop and implement effective marketing strategies to increase vehicle throughput and spare parts turnover in authorized workshops, establish and maintain strong relationships with business partners, and manage and coordinate body&paint related after sales projects.
Responsibilities
- Develop and implement effective marketing strategies to increase vehicle throughput and spare parts turnover in authorized workshops
- Collaborate with the Service Marketing Staff of dealers' to train them about national service and parts marketing products
- Establish and maintain strong relationships with business partners (Evobus, dealers, customers, insurance companies)
- Manage and coordinate body&paint related after sales projects
Requirements
- Minimum Bachelor Degree in Engineering
- Aftersales process and systems knowledge
- Good command of English or German
- Excellent communication and coordination skills
- Tolerance to work under stress
- High level of empathy and convincing ability
- Ability of taking responsibility and working independently
- Analytical approach and problem solving skills
- No restriction to travel
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